GENERAL MANAGER - Dual Hampton Inn & Home2 Suites Big Bea

The hiring establishment is a well-established hotel, operating under a keen focus on delivering superior guest experiences while maintaining operational excellence and financial health. This hotel is committed to adhering to brand standards and continually strives to enhance both customer and employee satisfaction. As part of a reputable hospitality organization, the hotel emphasizes strong leadership, effective communication, and meticulous management practices to uphold its prestigious reputation in the competitive hotel industry. It operates with a dedicated team, driven by customer service excellence, and aims to maximize revenue while providing a nurturing workplace environment for its associates.

The available role is that of a Hotel Operations Manager reporting directly to the Director of Hotel Operations. This leadership position calls for a professional with a minimum of three years of experience in hotel operations, including at least two years in a management role. The successful candidate must be a dynamic leader, self-motivated, and a team builder, willing to invest 50 or more hours weekly over at least five days to drive the hotel's success. The role demands active involvement in all facets of hotel operations, including guest satisfaction, associate motivation, financial management, and operational quality assurance.

Key responsibilities include optimizing guest and associate experiences, taking ownership of the hotel's overall success by driving revenue and maximizing profits, and managing the front office and breakfast area operational expenses with a commitment to cost-saving strategies. The hotel operations manager will also champion internal and external communications and maintain meticulous records to ensure operational transparency and efficiency.

This position requires aggressive pursuit of revenue goals utilizing yield management tools, continuous updating of rates across distribution channels, and close collaboration with the sales team to capitalize on all possible revenue opportunities. Financial stewardship involves controlling labor, overtime, and supplies expenses while seeking continuous improvement in profit margins.

Guest service quality mandates adherence to brand standards to consistently meet or exceed guest satisfaction metrics. Leadership excellence is critical, with responsibilities including coaching, training, goal setting, performance evaluation, and fostering a professional and collaborative work environment. The ideal candidate must actively engage in operational oversight including daily email reporting to superiors, business plan implementation, competitive market analysis, emergency management, and performance reviews.

Additionally, this managerial role demands oversight of sales solicitation, department head meetings, safety compliance, emergency preparedness training, equipment maintenance, staffing adequacy, and flexible execution of other duties as assigned. The candidate must exhibit integrity, ownership, communication skills, and a strong ethical work standard aligned with brand operating procedures.

Candidates who can demonstrate responsibility for team accountability, professional demeanor, effective communication, empathy, consistency in leadership style, and practical problem-solving skills will be well-suited to succeed in this challenging and rewarding position. Performance standards are clearly defined and will be measured against financial outcomes such as budgeted revenue per available room (RevPar), STR index benchmarks, guest satisfaction scores (Medallia), and associate satisfaction measures, ensuring a balanced and comprehensive evaluation of managerial success.