General Manager - Dining Operations

Louisville, KY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $85,000.00

Work Schedule

Standard Hours

Day Shifts

Benefits

competitive salary

Career growth opportunities

Direct access to leadership

supportive work environment

Health Insurance

Paid Time Off

Employee Discounts

Job Description

Flores Food Group is an innovative mobile dining solutions company that specializes in providing high-quality food service through custom-built commercial kitchen food trailers, mobile food delivery vehicles, and in-plant hot food market locations. As the exclusive food service provider at two major Ford Motor Company manufacturing facilities in Louisville, Kentucky, Flores Food Group plays a crucial role in serving a diverse group of customers including Ford employees, engineers, contractors, and vendors. Their focus on fast-growing, state-of-the-art mobile dining solutions positions them as a leader in the emerging food service industry, combining technology with culinary expertise to meet the dynamic needs of a large industrial client base.

The company is currently seeking a General Manager to lead multiple food trailer operations across various locations. This role is unique and goes beyond traditional restaurant management by demanding a leader who can not only manage a kitchen staff but also drive business performance through effective P&L management and strategic leadership. This is a high-volume, non-traditional food service environment where operational excellence, team leadership, and process adherence are critical. The General Manager will report directly to the Director of Operations and must be someone who leads by example rather than just managing by authority. Responsibilities include driving sales growth, managing key performance indicators such as revenue, average ticket size, transaction counts, food costs, and labor costs, and overseeing a varied team across multiple food service platforms including food trucks, mobile delivery vehicles, and in-plant markets.

This position demands a hands-on approach, requiring the General Manager to have a strong culinary foundation with the ability to cook, run a kitchen line, manage preparation, and ensure food quality during service. The candidate must handle real-time operational challenges like equipment issues, supply chain interruptions, and staffing shortages effectively. Maintaining strong client relationships and collaborating with stakeholders like plant administration and Ford representatives is also a vital component of the role. The company values proactive problem solving, operational innovation, and the ability to grow the business while maintaining high service standards.

Flores Food Group offers a competitive salary ranging from $60,000 to $85,000 depending on qualifications, along with a unique opportunity to be part of a rapidly scaling food service operation. Employees are given direct access to leadership, and their ideas and input are highly valued in shaping the future of the company. Working at Flores Food Group means being part of a caring team with passion for their work and a genuine desire to build something meaningful. The company is looking for candidates who want to take ownership of their role, enjoy the challenge of a large, dynamic environment, and are excited about long-term growth within the organization.

Job Requirements

Minimum of 3 years management experience in the food service industry
Strong culinary skills and kitchen management experience
Proven track record in managing food and labor costs
Ability to lead multiple teams across different food service outlets
Current ServSafe Manager Certification or ability to obtain within 30 days
Proficiency with POS and inventory management systems
Excellent communication and interpersonal skills
Reliable transportation to travel between multiple locations
Ability to handle operational challenges in a fast-paced environment

Job Qualifications

3+ years of management experience in food service, ideally in contract food service, multi-unit operations, high-volume QSR/fast casual, food truck operations, or catering
Strong culinary foundation with the ability to cook, run a line, manage prep, and maintain quality under pressure
Demonstrated experience managing food cost, labor cost, and overall P&L performance
Proven ability to lead, motivate, and hold a team accountable
Experience developing and implementing SOPs and operational processes
ServSafe Manager Certification (required
must be current or obtainable within 30 days of hire)
Proficiency with POS systems (Toast or equivalent), inventory management tools, and basic business software (Excel, email, scheduling platforms)
Strong communication skills and the ability to build relationships with clients, vendors, and team members
Reliable transportation and ability to work across two Louisville locations

Job Duties

Drive sales growth and consistently measure and report on KPIs including revenue, average ticket, transaction count, food cost, and labor cost
Lead, develop, and manage a team of hourly employees across multiple service outlets including food trucks, in-plant markets, and mobile delivery vehicles
Manage day-to-day operations including staffing, scheduling, inventory management, ordering, and vendor relationships
Partner on and implement new standard operating procedures (SOPs) to improve efficiency, consistency, and food quality
Plan and execute new service programs including in-plant delivery expansion
Execute on-site corporate catering events with precision and professionalism
Maintain strict control of food cost and labor cost targets
Manage kitchen operations hands-on, confidently run the line during times of need, manage prep, and ensure food quality standards during service
Handle real-time operational challenges including equipment issues, staffing shortages, and supply chain disruptions
Collaborate with plant admin and Ford representatives to maintain strong client relationships