Job Overview
Employment Type
Full-time
Compensation
Salary
Range $150,000.00 - $160,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan with company match
Paid vacation
Paid holidays
Paid Personal Days
discounted hotel stays
Career development and advancement opportunities
Job Description
The hiring organization is a distinguished hotel management company dedicated to delivering exceptional hospitality experiences and operational excellence across its portfolio of properties. As a recognized leader in the hospitality industry, the company prides itself on maintaining the highest standards of guest service, operational efficiency, and employee satisfaction. With a commitment to innovation and a people-first culture, the company fosters a dynamic and supportive work environment aimed at the professional growth and success of its staff.
This particular role is that of a General Manager, a pivotal leadership position responsible for overseeing the full operation of a hotel and all its outlets. The General Manager ensures that all facets of the hotel—ranging from hotel operations, food and beverage services, sales, engineering, human resources, to accounting—are managed effectively and in alignment with the company’s standards and goals. This role requires developing and implementing strategies to achieve robust financial performance, enhance guest satisfaction, and maintain compliance across departments. The General Manager will lead the Executive Committee, promote a culture of superior guest service, and drive key performance indicators including revenue management, profit optimization, and operational excellence.
The General Manager must exhibit a strong leadership presence and an ability to coach and develop department heads and frontline staff to exceed performance expectations. This position entails a comprehensive understanding of hospitality business operations, financial forecasting, and guest relations, ensuring that quality standards are met to allow continuous business growth and competitive positioning in the market. The candidate will engage in problem-solving, conflict resolution, and strategic planning, all while maintaining a professional demeanor in a fast-paced, 24/7 operational environment.
The compensation package for this role is competitive, with a base salary range of $150,000 to $160,000 annually, complemented by a performance-based bonus of up to 50% of the yearly salary. Additional benefits include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off including vacation, holidays, and personal days, as well as perks such as discounted hotel stays and career development opportunities.
Overall, the General Manager role offers a challenging and rewarding opportunity for a hospitality professional committed to excellence and innovation in hotel management. It provides a platform for meaningful impact and career advancement within a respected company that values its employees and consistently strives for operational and service excellence.
This particular role is that of a General Manager, a pivotal leadership position responsible for overseeing the full operation of a hotel and all its outlets. The General Manager ensures that all facets of the hotel—ranging from hotel operations, food and beverage services, sales, engineering, human resources, to accounting—are managed effectively and in alignment with the company’s standards and goals. This role requires developing and implementing strategies to achieve robust financial performance, enhance guest satisfaction, and maintain compliance across departments. The General Manager will lead the Executive Committee, promote a culture of superior guest service, and drive key performance indicators including revenue management, profit optimization, and operational excellence.
The General Manager must exhibit a strong leadership presence and an ability to coach and develop department heads and frontline staff to exceed performance expectations. This position entails a comprehensive understanding of hospitality business operations, financial forecasting, and guest relations, ensuring that quality standards are met to allow continuous business growth and competitive positioning in the market. The candidate will engage in problem-solving, conflict resolution, and strategic planning, all while maintaining a professional demeanor in a fast-paced, 24/7 operational environment.
The compensation package for this role is competitive, with a base salary range of $150,000 to $160,000 annually, complemented by a performance-based bonus of up to 50% of the yearly salary. Additional benefits include medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off including vacation, holidays, and personal days, as well as perks such as discounted hotel stays and career development opportunities.
Overall, the General Manager role offers a challenging and rewarding opportunity for a hospitality professional committed to excellence and innovation in hotel management. It provides a platform for meaningful impact and career advancement within a respected company that values its employees and consistently strives for operational and service excellence.
Job Requirements
- Bachelor's degree in hotel management or related business field preferred
- minimum 3 years' experience in rooms and/or food & beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- some travel may be required
- regular attendance according to established guidelines
- proven record of commitment and professionalism in meeting challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- maintain calm and professional demeanor in sometimes high pressure situations
- ability to converse calmly with upset associates, superiors and guests in intense emotional situations
- ability to participate in and lead departmental and/or hotel team meetings
Job Qualifications
- Bachelor's degree in Hotel Management or related business field preferred
- minimum 3 years' experience in Rooms and/or Food & Beverage functions
- strong business communication skills verbal and written
- strong presentation skills and ability to lead team at leadership and hourly level
- knowledge of federal, state and local employment laws and regulations
- high work ethic and self-initiative
- strong computer skills in Microsoft Suite
- proven record of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day a week operation
- professional image as perceived by subordinates, peers, superiors, guests and community
- must possess basic computational ability
- ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- ability to participate in and lead departmental and/or hotel team meetings
Job Duties
- Practice a culture of guest service in all you do
- promote courtesy, good will and a positive attitude in each and every encounter
- anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times
- resolve guest complaints, ensuring guest satisfaction in each interaction
- coordinate special programs, functions and incentives to improve guest service
- work in a cooperative and friendly manner with fellow associates
- effectively lead the Executive Committee to reach the goals of the property
- develop and assure achievement of hotel revenues and profits, utilizing forecasting, P&L management, RevPAR
- ensure the property is compliant in all departments, growing the business year over year
- ensure product quality is of a level to allow future bookings of room nights, banquet sales and food & beverage to achieve increasing pricing goals as warranted to maximize revenue
- coach and develop leaders to exceed performance expectations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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