General Manager Des Moines 1

Des Moines, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

performance bonuses

Career Development

Job Description

Hardee's is a leading quick service restaurant chain known for its commitment to providing quality food, excellent customer service, and a welcoming atmosphere. With 36 family restaurants spread across the region, Hardee's stands out as a community-connected business dedicated to delivering an inviting dining experience for families and individuals alike. As a company, Hardee's emphasizes a culture of guest focus, teamwork, and community involvement, making it a respected brand within the fast-food industry. Known for its delicious menu offerings and consistent service standards, Hardee's continuously strives to maintain its reputation as a preferred dining destination.

The role of General Manager at Hardee's is pivotal to the success of each restaurant location. This leadership position is responsible for overseeing the full operational management of one of the 36 Hardee's family restaurants. Reporting directly to the District Manager, the General Manager supervises Restaurant Managers, Shift Leaders, and Crew members with the primary goal of ensuring that all team members are guest-focused, team-oriented, and engaged with the local community. This position requires hands-on management, strategic business insight, and a strong ability to motivate and guide staff to meet and exceed performance standards.

As a General Manager, the individual is accountable for maximizing the financial performance and profitability of the restaurant by closely analyzing business performance metrics and initiating corrective measures when necessary. Ensuring that the restaurant consistently offers a high-quality product and customer service experience is a fundamental part of the role, as is upholding the company’s standards for quality, service, and cleanliness. Effective scheduling and staffing to meet guest demands, recruitment, and training of employees, and conducting regular crew meetings are essential responsibilities aimed at promoting a well-organized and efficient operation.

Additionally, the General Manager enforces company policies and procedures, ensuring compliance with sanitation, safety, and security regulations to safeguard both staff and customers. Maintenance of the building and equipment, inventory control, cash management, and leading local marketing initiatives are also central to the daily management duties. The role is designed for a dynamic leader who models integrity, drives customer satisfaction, fosters a motivated workforce, and delivers results in alignment with the company’s business plan. This position is perfect for someone with a background in business or hospitality management, along with proven leadership experience in the quick service restaurant industry, looking to make a substantial impact in a community-focused, fast-paced environment.

Job Requirements

At least 2 years of college in business, hospitality management or related field or equivalent related experience
3-5 years management experience in a quick service dining concept
Valid driver's license and good driving record
Basic knowledge of computers
Ability to work varied hours/days to oversee restaurant operations
Excellent verbal and written communication skills
Ability to problem solve toward a positive conclusion
Self motivated

Job Qualifications

At least 2 years of college in business, hospitality management or related field or equivalent related experience
College degree preferred
3-5 years management experience in a quick service dining concept
Excellent verbal and written communication skills
Capable of communicating effectively with customers, staff and co-workers
Valid driver's license and good driving record
Basic knowledge of computers
Financial/analytical aptitude including planning, budgeting, scheduling and P&L management
Excellent organizational, planning and time management skills
Ability to problem solve toward a positive conclusion
High sense of urgency
Self motivated
Excellent team building skills
Proven ability to achieve and maintain desired results
Bilingual Spanish preferred
Ability to work varied hours/days to oversee restaurant operations

Job Duties

Maximizes financial performance and profit of restaurant
analyzes business performance initiating appropriate corrective actions when deviations occur from financial expectations
Ensures restaurant consistently provides a quality product and customer service experience that delivers total customer satisfaction
Ensures the Quality, Service and Cleanliness measures meet or exceed company standards
Ensures sufficient staff is scheduled to operate the restaurant and accommodate guest flow
Ensuring recruitment, selection, orientation, training, and performance management functions are carried out in accordance to company standards and expectations
Conduct crew meetings as needed to discuss operation procedures, promotions, safety, security, training, etc.
Complies with company policies, practices and procedures and communicates all changes to team members
Ensure all sanitation, safety and security policies and procedures are recognized and enforced to ensure a safe environment for all
Maintains building, equipment as well as reports and records based on company standards and in compliance with state and federal regulations
Leads local store marketing efforts
Maintain an adequate supply of products and items necessary to operate the restaurant
Control inventory to meet company GAP standard
Responsible for all cash
Ensure that cash procedures are adhered to
Models and encourages shared values by focusing on customer satisfaction and establishing and maintain a high integrity workforce