General Manager - Delafield Hotel

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $59,500.00 - $94,500.00

Work Schedule

Standard Hours

Flexible

Benefits

Employee Discounts

Paid Time Off

Training and development opportunities

401k

medical benefits

24/7 Online Care

Pet insurance

Job Description

Geronimo Hospitality Group is a distinguished leader in the hospitality industry, known for its collection of award-winning boutique hotels, restaurants, and clubs. Unlike traditional hospitality companies, Geronimo Hospitality Group prides itself on its innovative approach and commitment to breaking the status quo. The company cultivates an environment where creativity, hard work, and individuality are not only encouraged but celebrated. Their mantra, "THE STATUS QUO SUCKS," reflects their dedication to elevating the guest experience by setting unmatched standards in the industry. Geronimo Hospitality Group doesn't just raise the bar; they are the bar, continuously creating premier destinations that guests remember and cherish.

Among their impressive portfolio is The Delafield Hotel, one of Wisconsin's most celebrated boutique properties. The Delafield Hotel offers a rare blend of seclusion and classic appeal, setting it apart from downtown metropolis hotels or national chains. This property serves as a coveted venue for weddings, business meetings, and romantic getaways, providing guests a unique and enchanting hospitality experience. With a focus on personal service, elegance, and comfort, The Delafield Hotel embodies the essence of boutique luxury and invites guests to escape the ordinary.

The role of General Manager at The Delafield Hotel is a highly strategic and influential position, critical to the overall success of the property. This full-time role involves leading the hotel’s growth, financial profitability, and operational excellence. As the General Manager, you will oversee revenue management, cost control, and guest satisfaction while maintaining a positive and motivating work environment for the team. Ensuring the integrity of the hotel’s assets through preventive maintenance programs and regular inspections is also a key responsibility, safeguarding the property’s reputation and value.

This position offers the chance to be a key player in crafting lasting impressions, delivering exceptional service, and driving continuous improvement throughout the hotel. The General Manager will work closely with senior leadership, including the Director of Lodging and VP of Lodging, to present monthly financial reports and develop annual budgets that align with company goals. You will have the opportunity to hire, develop, and train associates committed to upholding the company culture and enhancing guest satisfaction continuously.

Geronimo Hospitality Group values a competitive spirit and rewards dedication with numerous perks such as employee discounts, paid time off, training and development opportunities, 401K plans, medical and pet insurance, as well as 24/7 online care. If you are motivated to build your own future, ready to embrace challenge, and eager to work with a dynamic team that values innovation and excellence, this role is designed for you. Geronimo Hospitality Group is an Equal Employment Opportunity employer and invites passionate hospitality professionals to join their team and make a substantial impact.

Job Requirements

Bachelor's degree in hospitality management or business administration or equivalent of education and work experience
Minimum 5 years hotel experience with minimum of 2 years as a rooms department head or general manager
Computer skills including Microsoft Office
U.S. work authorization (required)

Job Qualifications

Bachelor's degree in hospitality management or business administration or equivalent of education and work experience
Minimum 5 years hotel experience with minimum of 2 years as a rooms department head or general manager
Computer skills including Microsoft Office
General manager experience preferred
New hotel opening experience preferred
Knowledge of Opera PMS and Travelclick/iHotelier preferred
College degree preferred

Job Duties

Approach all encounters with guests and team members in a friendly, service-oriented matter
Drive organizational excellence in operations and customer service
Oversee performance measurements to ensure the property operates within approved budgets and is competitive in its respective competitive set
Produce monthly financial reports to be presented to Geronimo Hospitality Director of Lodging and VP of Lodging
Create the hotel's annual budget and monitor the performance of the hotel throughout the year
Maintain positive and efficient work environment
Hire, develop and train associates to ensure guest satisfaction and company culture
Ensure the cleanliness and safety of the hotel and its assets through the enforcing and maintaining of preventative maintenance programs
Must be able to multi-task
Willingness to assist all hotel departments as needed
Willingness to work with other tenants in the property to ensure an enjoyable experience for guests throughout the physical property, including leased spaces (i.e. restaurants)
Will perform such duties, or assignments, as from time to time may be assigned by the President/CEO, COO, VP of Lodging, Director of Lodging or Management Team of Geronimo Hospitality and Hendricks Commercial Properties