General Manager - De Leon #37

The hiring establishment is a restaurant operating within the quick service restaurant (QSR) industry, known for its commitment to delivering high-quality food and excellent customer service. This restaurant is part of a larger franchise, adhering closely to operational guidelines set forth by both the restaurant owner and franchisor. As an established player in the competitive QSR market, this location strives to balance profitability with a positive guest experience by implementing standardized systems and operational best practices, including PRIDE systems, which focus on product quality, service, cleanliness, and overall customer satisfaction.

This restaurant offers a dynamic workplace culture that values teamwork, personal development, and continuous improvement. It actively collaborates with local community organizations such as chambers of commerce and schools to boost sales and engage with the community effectively. The restaurant's management team is integral in driving its success by managing daily operations, financial performance, staff development, and marketing strategies.

The role at hand is a Restaurant Manager position responsible for overseeing the entire restaurant operation. The manager is tasked with ensuring the financial health of the restaurant by controlling costs such as COGS (cost of goods sold), labor, and other semi-fixed expenses. This role demands the ability to manage product production, inventory, personnel, sales, and marketing efforts to maximize profitability and operational efficiency.

Key responsibilities include making final decisions on significant matters affecting the restaurant, implementing all PRIDE systems, developing and achieving the restaurant's strategic game plan in collaboration with the district manager, ensuring guest service standards are met, and promptly resolving customer complaints to sustain high levels of customer satisfaction. Furthermore, the manager is expected to staff, train, and develop assistant managers and hourly employees, establish performance expectations, oversee staff scheduling, and maintain proper staffing levels to meet varying daily demands.

Additional responsibilities include maintaining the restaurant in accordance with company policies and standards, fostering a positive work environment, promoting high employee morale, enhancing productivity, and supporting a cooperative and pleasant climate among staff members. The manager plays a critical role in the staff's ongoing performance management through feedback, orientations, and performance reviews.

The ideal candidate will bring three to five years of restaurant management experience, preferably in a fast-paced QSR environment. A high school diploma or equivalent is required. This position requires excellent customer service skills, strong leadership abilities, and the capacity to manage multiple operational areas simultaneously. The manager must be detail-oriented, capable of working under pressure, and physically able to meet the demands of the role, including standing for long periods, working in various temperature ranges, and lifting up to 50 pounds.

Overall, this Restaurant Manager position offers a unique opportunity to lead a busy and thriving restaurant with a focus on operational excellence, customer satisfaction, and team development. Applicants are encouraged to apply promptly to seize this opportunity to contribute to a well-established restaurant brand that values dedication, efficiency, and a positive customer experience.