Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Job Description
LifeWorks Restaurant Group, an innovative hospitality-driven restaurant company, is seeking a seasoned General Manager to lead their large, dynamic corporate dining account generating over $215 million in revenue. This company designs and operates chef-led cafés, catering programs, and memorable food experiences tailored to the modern workplace. LifeWorks stands out for blending culinary excellence with creativity to create unique food experiences that foster culture and connection within workplaces. The company values people as the central factor in delivering outstanding hospitality across every café, campus, and client relationship. You can learn more about their mission and approach at lifeworksrestaurantgroup.com.
As the General Manager, you will oversee a complex account that integrates multiple contracted services, ensuring an exceptional balance between client goals, financial performance, and customer experiences. This leadership role demands a flexible and proactive leader who thrives in a fast-paced, high-energy environment. You will manage and inspire teams across food service and other operational areas, adapting swiftly to changes while maintaining confidence and control. Your responsibilities will include managing a sizeable budget, ensuring compliance with all local, state, and federal regulations, and upholding the company’s standards, including safety and ethical business conduct. Strong financial acumen and excellent relationship-building skills are essential, as you will be the primary liaison for client and community relationships, continually assessing operational effectiveness and developing strategies to improve service and satisfaction.
Your leadership will help LifeWorks maintain operational excellence while driving employee engagement and customer satisfaction. You will build, develop, and lead a high-performing management team, fostering an environment that supports organizational objectives and growth. This role offers a visible and impactful leadership opportunity where you can contribute to the business’s success by implementing strategic initiatives and operational improvements. At LifeWorks and Aramark, where this role is also associated, there is a strong emphasis on equal employment opportunity and diversity, ensuring an inclusive workplace environment for all employees. This position may include physical demands such as lifting, bending, pushing, pulling, and extended walking or standing, and may require the use of personal protective equipment (PPE). This role comes with a dynamic corporate atmosphere, offering challenges and opportunities to develop new skills and make a positive impact every day.
As the General Manager, you will oversee a complex account that integrates multiple contracted services, ensuring an exceptional balance between client goals, financial performance, and customer experiences. This leadership role demands a flexible and proactive leader who thrives in a fast-paced, high-energy environment. You will manage and inspire teams across food service and other operational areas, adapting swiftly to changes while maintaining confidence and control. Your responsibilities will include managing a sizeable budget, ensuring compliance with all local, state, and federal regulations, and upholding the company’s standards, including safety and ethical business conduct. Strong financial acumen and excellent relationship-building skills are essential, as you will be the primary liaison for client and community relationships, continually assessing operational effectiveness and developing strategies to improve service and satisfaction.
Your leadership will help LifeWorks maintain operational excellence while driving employee engagement and customer satisfaction. You will build, develop, and lead a high-performing management team, fostering an environment that supports organizational objectives and growth. This role offers a visible and impactful leadership opportunity where you can contribute to the business’s success by implementing strategic initiatives and operational improvements. At LifeWorks and Aramark, where this role is also associated, there is a strong emphasis on equal employment opportunity and diversity, ensuring an inclusive workplace environment for all employees. This position may include physical demands such as lifting, bending, pushing, pulling, and extended walking or standing, and may require the use of personal protective equipment (PPE). This role comes with a dynamic corporate atmosphere, offering challenges and opportunities to develop new skills and make a positive impact every day.
Job Requirements
- Bachelor's degree highly preferred
- Significant experience in food service, hospitality, or contract services management
- Strong leadership and communication skills
- Ability to manage budgets and financial performance
- Experience in client and customer service management
- Understanding of contractual obligations and compliance
- Physical ability to perform duties including lifting, bending, and extended standing
- Willingness to use personal protective equipment as required
Job Qualifications
- Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
- Ability to focus on client and customer services, entrepreneurship and building and growing a strong business
- Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff
- Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues
- Meaningful experience in service industry, contract services, or hospitality environment
- Proven ability leading through other managers
- Experience in creating and managing a department budget, financial controls and analysis
- Experience crafting product sales strategies and implementing operational programs and initiatives
Job Duties
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction
- Builds, develops, and leads a management team and staff capable of carrying out organizational objectives
- Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations
- In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity
- Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
- Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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