General Manager (Conference Services)

Aramark is a global leader in food, facilities, and uniform services, committed to delivering exceptional experiences for millions of guests every day across 15 countries. As a company deeply rooted in service and united by a powerful purpose, Aramark focuses on fostering a culture where employees are empowered to develop their talents, pursue their passions, and grow professionally. The company places a strong emphasis on inclusivity and equal employment opportunities, ensuring a supportive environment for all team members regardless of race, gender, age, or any other protected characteristic.

LifeWorks Restaurant Group, a division of Aramark, specializes in creating custom hospitality solutions designed to elevate client amenities and deliver unique, sensory experiences that enhance company culture. This team of innovative professionals collaborates closely with partners from the initial space design through to marketing and final delivery, ensuring transparency and excellence throughout the process.

The General Manager of Conference Center Management at Aramark plays a pivotal role in overseeing the operations of multiple conference centers and event venues. This leadership position is responsible for providing strategic direction and hands-on management to ensure flawless venue operations, exceptional audiovisual services, and well-coordinated event infrastructure. Managing safety protocols, logistical planning, vendor relationships, and financial performance are critical components of this role. The General Manager leads a cross-functional team that includes directors, managers, and various operational staff, all dedicated to maintaining daily building operations, preparing venues for events, and executing long-term operational strategies.

This role acts as the operational nucleus for conference center facilities, ensuring alignment among stakeholders and the efficient allocation of resources to meet business objectives. Emphasizing operational excellence, the General Manager fosters the development and implementation of standard operating procedures, scalable systems for scheduling and reporting, and continuous improvement initiatives. They are also accountable for establishing and monitoring service levels and key performance indicators that measure the success of venue operations.

Financial stewardship is a key responsibility, including budgeting, forecasting, labor planning, and cost management. The General Manager ensures venues are not only physically functional but also fully prepared to meet the dynamic requirements of high-volume meetings and events. Leading vendor management efforts, including audiovisual providers and logistical partners, the role guarantees the timely and professional delivery of services.

Safety and compliance are paramount, with the General Manager overseeing risk management practices across all conference center environments to uphold regulatory standards and provide a secure atmosphere for guests and staff. Staffing strategy is another essential focus, encompassing organizational structure design, role definitions, and recruitment plans to build and sustain a high-performing team.

Aramark values adaptability and growth, recognizing that job duties may evolve to support changing business needs. It respects and looks for leaders who demonstrate strong decision-making capabilities, excellent communication skills, and the ability to manage complex, multifaceted operations across multiple facilities. This General Manager position offers an opportunity to shape the future of conference center management within a globally recognized service leader, delivering impactful experiences that resonate with clients and guests alike.