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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $70,000.00 - $80,000.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Paid parental leave
Employee Discounts
Annual company events
Job Description
Volo is a dynamic and rapidly growing organization dedicated to fostering community through sports and social activities across the United States. With over 450,000 active users nationwide, Volo provides platforms for people to engage in a variety of sports such as soccer and even social games like cornhole, blending physical activity with genuine human interaction. The company's commitment to enhancing local communities is further exemplified through initiatives like the Volo Kids Foundation, which serves more than 20,000 children by providing free youth sports programs. Volo operates in 11 city markets and stands as a leader in the experiential sports and... Show More
Job Requirements
- Bachelor’s degree in relevant field preferred
- minimum 5 years of experience in hospitality operations or related industries
- at least 3 years in senior leadership managing P&L
- proven experience managing high-volume sports or entertainment facilities
- deep commitment to customer service and guest experience
- strong sales and partnership development skills
- financial management expertise including budgeting and KPI analysis
- experience in construction project oversight
- entrepreneurial and adaptable mindset
- ability to lead and develop diverse teams
- excellent communication and negotiation skills
Job Qualifications
- Bachelor’s degree in Business Administration Hospitality Management Facility Management Sports Management or related field preferred
- 5+ years relevant experience in operations hospitality experiential marketing sports fitness or entertainment venues
- at least 3 years in senior P&L leadership role
- demonstrated facility operations management blending service excellence with high-volume traffic
- strong customer-centric approach with commitment to service excellence
- proficient in sales partnership and revenue optimization with a strong local network
- excellent financial acumen with proven record in revenue growth and expense management
- experience overseeing construction renovation or capital projects
- proven ability to launch and operate new business units or locations with entrepreneurial mindset
- experience managing multi-use recreational facilities or large social spaces or knowledge in sports programming is a plus
Job Duties
- Provide day-to-day oversight of facility operations ensuring excellence in sports programming and hospitality services
- manage facility calendars and scheduling
- develop and implement Club Volo brand and operational standards across customer service facility maintenance food and beverage and event management
- partner with city and national teams for staffing scheduling and inventory systems
- foster a culture of exceptional customer service and memorable guest experiences
- ensure compliance with health safety legal and licensing requirements
- own and manage full facility P&L driving profitability and financial sustainability
- lead revenue-generating initiatives including sports programming tournaments daily play events memberships sponsorships and F&B operations
- build pricing strategies promotional plans and partnership opportunities to maximize facility utilization
- analyze financial results KPIs and market trends for growth and cost optimization
- optimize revenue per court and event space maximizing venue utilization through sports and non-traditional events
- build and execute market-specific activation plans with marketing team to create buzz and community engagement
- drive top-line revenue through tournaments group and individual rentals memberships events sponsorships and partnerships
- cultivate relationships with local businesses sponsors vendors and community partners
- lead negotiations and oversee contracts with vendors sponsors and event organizers
- seek new business lines or enhancements to position the venue as a market leader
- lead coach and develop a diverse team in operations guest services sales and events
- promote positive performance-driven culture aligned with organizational values
- implement training programs to elevate customer service and operational efficiency
- collaborate with Volo Real Estate team on capital improvement projects renovations and construction ensuring timely and budgeted project delivery
- work with architects contractors and design teams to meet operational and guest expectations
- oversee contract execution vendor performance to safeguard venue standards and investments
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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