General Manager - Citizen's House of Blues

Sommerville, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $100,000.00 - $126,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

flexible spending accounts

health savings accounts

Paid Time Off

401(k)

Stock program reimbursement

New parent programs

caregiver leave

Baby bonus

Infertility support

Tuition Reimbursement

Student loan repayment

Volunteer time off

Crowdfunding network

Job Description

Live Nation Entertainment is the world’s leading live entertainment company, consisting of renowned global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is a global leader in event ticketing, selling over 500 million tickets annually and servicing more than 12,000 clients worldwide. Live Nation Concerts is the largest live entertainment provider, promoting over 40,000 shows and more than 100 festivals each year across 40 countries, working with nearly 4,000 artists. This rich and vibrant ecosystem allows Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation events annually. The company’s comprehensive reach in the music and live entertainment space ensures unique opportunities to engage, innovate, and grow.

Live Nation’s Concerts Division is the heart of the live touring industry, where tours are born, artists flourish, and fans experience the unmatched thrill of live performances. The division operates dozens of owned and operated amphitheaters globally and encompasses teams responsible for global touring, ticketing, venue operations, marketing, and sales. Live Nation fosters a dynamic, upbeat, and inclusive work environment enriched with numerous perks, including free concert tickets, dog-friendly offices, progressive benefits like student loan reimbursement, adoption and fertility support, and much more. Recognized as a Great Place to Work organization and listed among People Magazine’s "50 Companies that Care," Live Nation emphasizes a workplace culture where all team members feel valued, belong, and are empowered to thrive.

The General Manager role at Citizen's House of Blues within Live Nation is a pivotal leadership position overseeing the operations of one of the company’s flagship live music venues. The General Manager ensures that all venue operations adhere to Live Nation’s standards, policies, and procedures while delivering exceptional experiences to fans, artists, and partners. This role requires a strategic and hands-on leader who is passionate about live music and committed to excellence in customer service, operational efficiency, and profitability.

In this capacity, the General Manager will be responsible for maintaining high customer service standards across staff, customers, and vendors; identifying and optimizing revenue drivers; collaborating with marketing, sales, food and beverage, and sponsorship teams to create innovative offerings that enhance both revenue and engagement; and managing overall concert expenses for profitability without compromising the experience. The role further entails managing relationships with the City of Boston, overseeing food and beverage plus merchandise performance, hiring and training employees, promoting rental events, ensuring compliance with health and safety standards, managing event set-up and execution, and generating operational reports and forecasts.

Success in this role requires an entrepreneurial mindset with strong problem-solving abilities, excellent communication skills, and a background in event sales and promotion. The General Manager is expected to lead a team comprising both exempt and non-exempt employees, collaborate cross-functionally with various departments, and represent Live Nation’s values and commitment to community and inclusion. This role offers a competitive salary ranging from $100,000 to $126,000 USD, reflecting factors such as market location, qualifications, skills, and experience, along with a comprehensive benefits package focused on taking care of employees both professionally and personally.

Job Requirements

minimum 5 years experience as a general manager or operations manager in live music venue or hospitality related business
extensive background in event sales and promotion
ability to perform all job duties and responsibilities
excellent communication skills, both verbally and written
expertise in profitability analysis and budgeting
strong problem-solving skills in long term and immediate situations

Job Qualifications

minimum 5 years experience as a general manager or operations manager in live music venue or hospitality related business
must have extensive background in event sales and promotion
ability to perform all job duties and responsibilities
requires excellent communication skills, both verbally and written
must have expertise in profitability analysis and budgeting
exhibits strong problem-solving skills in long term and immediate situations

Job Duties

establish and maintain high standards of customer service for staff, customers and vendors
identify and maximize revenue drivers while optimizing the overall guest and artist experience
collaborate with marketing, premium seat sales, food and beverage concessionaire, and sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
work together with director of special events sales and VIP membership team to ensure clients and members receive the highest level of detail and satisfaction while at the venue
manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
manage relationship with the city of Boston
oversee food and beverage and merchandise performance and strategies
hires, trains and schedules full and part-time employees, and work closely with all subcontractors and/or third-party vendors
promote and establish rental events in the venue
works closely with live nation promoters and operations and provides direction on standards and compliance
coordinates and facilitates event set-up with operations
performs and executes successful settlement of events
performs and executes timely flash reports after events
forecasts in ROME, operational and production expenses, as well as ancillary revenue streams
coordinates day of event activities and matters
excellent working knowledge of health and safety
implements and complies with the companies' audit procedures
ensures that employees performance is monitored and reviewed accordingly
management of employee attendance records, for all employees
any other reasonable duties as required by the executive management
work closely with key civic governmental departments, as well as interaction with the community in general
other duties as assigned
this position typically supervises a number of exempt and non-exempt positions
day to day management of all venue vendors/subcontractors – HVAC, plumbing, electrical, cleaning, security, trash/recycling
responsible for meeting staffing levels and budget targets for each event
generate operations costs flash report following each event
work with all other departments to help fulfill needed requirements
advance each show with tour security directors and fulfill tour security requirements
on site for each event prior to load in and until load out