General Manager Cedar Rapids 5

Cedar Rapids, IA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Career development opportunities

Job Description

Hardee's Family Restaurants is a renowned chain of quick service dining establishments, known for delivering quality food and exceptional customer service to communities across the country. Each Hardee's location prides itself on fostering a guest-focused, team-oriented, and community-connected environment, striving to create memorable dining experiences for every customer. With 36 Hardee's Family Restaurants spread across multiple regions, the company is deeply committed to maintaining consistent operational excellence and upholding strong values that emphasize integrity, teamwork, and customer satisfaction.

The General Manager plays a critical leadership role within Hardee's Family Restaurants, overseeing the daily management and operational functions of one restaurant within this network. Reporting directly to the District Manager, the General Manager supervises Restaurant Managers, Shift Leaders, and Crew members, ensuring each team member performs their duties effectively and aligns with the company’s standards. This position carries significant responsibility in driving the restaurant's financial performance by managing profit maximization, cost control, and resource allocation. The General Manager must ensure that all operations adhere to the Business Plan specific to their store and that the restaurant consistently delivers a quality product and superior customer experience.

This role demands a leader who can manage recruitment, training, and performance management processes to build and maintain a highly motivated workforce that is equipped to meet and exceed guest expectations. The General Manager also oversees scheduling to ensure sufficient staffing based on guest flow, conducts regular crew meetings to reinforce operations, promotions, safety, and security protocols, and guarantees compliance with company policies and health and safety regulations. Facility upkeep and equipment maintenance also fall within their scope to preserve the restaurant's environment and operational readiness.

Further, the General Manager leads local marketing initiatives to boost store visibility and sales while maintaining proper inventory controls to meet company standards. With responsibility for all cash procedures, adherence to security protocols is vital to protect financial assets. Leadership includes modeling and promoting company values centered around integrity and customer satisfaction while fostering teamwork and a positive work culture. This full-time position is suited for a self-motivated, organized leader with excellent communication and problem-solving skills who can thrive in a fast-paced, dynamic quick service restaurant environment.

Job Requirements

At least 2 years of college in business, hospitality management or related field or equivalent related experience
3-5 years management experience in a quick service dining concept
Excellent verbal and written communication skills
Valid driver’s license and good driving record
Basic knowledge of computers
Financial/analytical aptitude including planning, budgeting, scheduling and P&L management
Ability to problem solve toward a positive conclusion
Self motivated
Ability to work varied hours/days to oversee restaurant operations

Job Qualifications

At least 2 years of college in business, hospitality management or related field or equivalent related experience
College degree preferred
3-5 years management experience in a quick service dining concept
Excellent verbal and written communication skills
Capable of communicating effectively with customers, staff and co-workers
Valid driver’s license and good driving record
Basic knowledge of computers
Financial/analytical aptitude including planning, budgeting, scheduling and P&L management
Excellent organizational, planning and time management skills
Ability to problem solve toward a positive conclusion
High sense of urgency
Self motivated
Excellent team building skills
Proven ability to achieve and maintain desired results
Bilingual Spanish preferred
Ability to work varied hours/days to oversee restaurant operations

Job Duties

Maximizes financial performance and profit of restaurant
analyzes business performance initiating appropriate corrective actions when deviations occur from financial expectations
Ensures restaurant consistently provides a quality product and customer service experience that delivers total customer satisfaction
Ensures the quality, service and cleanliness measures meet or exceed company standards
Ensures sufficient staff is scheduled to operate the restaurant and accommodate guest flow
Ensuring recruitment, selection, orientation, training, and performance management functions are carried out in accordance to company standards and expectations
Conduct crew meetings as needed to discuss operation procedures, promotions, safety, security, training, etc.
Complies with company policies, practices and procedures and communicates all changes to team members
Ensure all sanitation, safety and security policies and procedures are recognized and enforced to ensure a safe environment for all
Maintains building, equipment as well as reports and records based on company standards and in compliance with state and federal regulations
Leads local store marketing efforts
Maintain an adequate supply of products and items necessary to operate the restaurant
Control inventory to meet company GAP standard
Responsible for all cash
Ensure that cash procedures are adhered to
Models and encourages shared values by focusing on customer satisfaction and establishing and maintain a high integrity workforce