General Manager - Callville Bay Marina

Guest Services, Inc. is a nationally recognized hospitality management company with a distinguished history dating back to 1917. As one of the premier National Park Service concessionaires in the United States, the company delivers high-quality services across a wide range of sectors including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, healthcare systems, school and university dining programs, and specialty retail stores. Known for its commitment to delivering best-in-class customer service, Guest Services, Inc. places a strong emphasis on operational excellence, environmental compliance, and innovative business strategies to enhance guest satisfaction while driving profitability. The company values diversity, equity, and inclusion (DEI), fostering a workplace environment that encourages all employees to bring their whole selves to work to better serve a diverse customer base. Guest Services, Inc. is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

The General Manager position for the marina overseen by Guest Services, Inc. is a pivotal leadership role charged with managing the marina's full scope of daily operations and administrative functions. The role involves direct supervision of all non-exempt and professional staff members and requires overseeing contract deliverables with the National Park Service while managing the unique challenges posed by fluctuating water levels. The General Manager is responsible for promoting the marina to increase profitability, ensuring a superior guest experience, and driving business strategies that span multiple departments including lodging, rentals, food and beverage, retail, marketing, facilities management, project oversight, and environmental compliance. This leadership position demands a strategic thinker capable of developing and executing operational plans aligned with company goals to achieve operational excellence and sustainable business results.

Compensation for this full-time role begins at $92,000 annually and may be adjusted based on experience. Housing availability is contingent upon vacancy. As an essential onsite role, the successful candidate must be willing to relocate and maintain a strong physical presence at the property. This position requires excellent organizational capabilities, interpersonal communication skills, a commitment to health and safety standards, and the ability to problem solve effectively under dynamic conditions. The General Manager will lead all staffing functions including hiring, training, scheduling, and performance management, as well as ensuring compliance with guest services and environmental standards. This role also carries financial accountability including management of budgeting, profit and loss statements, invoice verification, sales reporting, inventory control, and merchandising to enhance revenue streams. Proficiency in Microsoft Office Suite and familiarity with marina and dock maintenance equipment is necessary, along with certifications in first aid and CPR preferred. The ideal candidate will bring a combination of marine experience, financial acumen, and a passion for customer service excellence to drive the marina’s success in a competitive market.