General Manager Brandermill Holiday Inn

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $57,300.00 - $91,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability insurance

Pet insurance

Paid Time Off

Paid holidays

401k plan

Employee Discounts

Gym membership discounts

Job Description

Shamin Hotels is a distinguished family-owned and operated hospitality company headquartered in Central Virginia. Since its founding in 1978 by P.C. Amin and B.N. Shah with the acquisition of a single bankrupt hotel in Lumberton, North Carolina, Shamin Hotels has grown into the largest hotel owner and operator in Virginia. The company now manages a robust portfolio of over 70 hotels across multiple states, reflecting a strong commitment to excellence and guest satisfaction. Shamin Hotels prides itself on cultivating a warm, welcoming, and inclusive atmosphere that promotes positive guest experiences and career growth for its employees. Embodying the spirit of teamwork, ownership, and passion, the company continuously strives to uphold its reputation as a leader in the hospitality industry through persistent dedication to quality and service.

As a Hotel General Manager at Shamin Hotels, you will play a pivotal role in overseeing all operational aspects of the hotel to ensure seamless functionality, exceptional guest experiences, and financial profitability. This position requires strong leadership capabilities to manage and inspire a diverse hotel team, foster collaboration and morale, and align operations with strategic corporate objectives. The role encompasses supervising key departments such as front desk, housekeeping, food and beverage, maintenance, and more, ensuring that all areas meet rigorous quality and service standards. You will develop and enforce operational policies, monitor performance metrics like occupancy rates and revenue per available room (RevPAR), and implement corrective measures to maintain optimal results. Exceptional guest service is paramount, and you will champion the delivery of high hospitality standards, handle guest concerns promptly, and design initiatives to enhance overall guest satisfaction.

Financial stewardship is central to this role, involving the management of the annual hotel budget, expense controls, revenue forecasting, and profit optimization. You will identify growth opportunities, collaborate closely with sales and marketing to boost occupancy and revenue, and maintain strong relationships with corporate clients and travel agencies to solidify the hotel's market presence. Commitment to quality assurance, compliance with relevant laws and industry standards, and representing the hotel positively in the local community and broader industry events are also key responsibilities. The role offers a dynamic environment where strategic planning, including expansion and rebranding initiatives, plays a significant part in the hotel's evolution.

Shamin Hotels offers unparalleled benefits including competitive pay, health, dental, vision, disability, and pet insurance, gym membership discounts, paid time off and holidays, employee discounts, a 401K plan with company match, and more. With ongoing expansion and over 70 hotels in its portfolio, Shamin Hotels provides endless opportunities for career growth from front-line operations to corporate management and hotel development. The company boasts a strong culture of promoting from within, making it an ideal environment for ambitious professionals seeking to build a rewarding hospitality career rather than just holding a job. Join Shamin Hotels, a company where passion for service, leadership, and professionalism generate unforgettable experiences for guests and meaningful opportunities for employees.

Job Requirements

Bachelor's degree in hospitality management, hotel administration, business administration or related field
Extensive experience in the hospitality industry with progressively increasing levels of responsibility
Previous experience in hotel management including roles such as Assistant General Manager, Director of Operations or Department Head
Excellent leadership and management skills
Strong business acumen and financial management skills including budgeting, forecasting and cost control
Exceptional communication and interpersonal skills
Proficiency in hotel management software and technology systems including property management systems and revenue management systems
Ability to handle guest complaints and ensure customer satisfaction
Strong problem-solving and decision-making abilities
Commitment to maintaining high standards of quality and service
Flexibility and adaptability to thrive in a fast-paced environment

Job Qualifications

Bachelor's degree in hospitality management, hotel administration, business administration, or a related field
Extensive experience in the hospitality industry, with progressively increasing levels of responsibility
Previous experience in hotel management, including roles such as Assistant General Manager, Director of Operations, or Department Head
Strong track record of leadership, team management, and achieving operational and financial goals
Excellent leadership and management skills, with the ability to motivate and inspire a diverse team
Strong business acumen and financial management skills, including budgeting, forecasting, and cost control
Exceptional communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels
Problem-solving and decision-making abilities, with a focus on finding innovative solutions to complex challenges
Proficiency in hotel management software and technology systems, including property management systems (PMS) and revenue management systems
Attention to detail and a commitment to maintaining high standards of quality and service
Flexibility and adaptability to thrive in a fast-paced and dynamic environment
Optional certifications such as Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) can demonstrate expertise and commitment to the field
Strong customer service orientation and a passion for delivering exceptional guest experiences
Integrity, professionalism, and a commitment to upholding ethical standards
Resilience and the ability to remain calm and composed under pressure
Initiative and proactive approach to problem-solving and continuous improvement
Cultural sensitivity and awareness, especially in diverse and international environments
Leadership by example, with a positive attitude and a willingness to roll up sleeves and work alongside the team when needed

Job Duties

Provide strong leadership to the hotel staff, including department heads, to ensure alignment with the hotel's goals and objectives
Supervise and manage all hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as necessary
Foster a positive work environment that encourages teamwork, collaboration, and high morale among staff members
Oversee day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, maintenance, and other departments
Develop and implement operational policies and procedures to ensure efficient and effective hotel management
Monitor and analyze hotel performance metrics such as occupancy rates, revenue per available room (RevPAR), and guest satisfaction scores, and take corrective actions as needed
Ensure exceptional guest service by setting and maintaining high standards for customer service and hospitality throughout the hotel
Address guest complaints and concerns promptly and effectively to ensure guest satisfaction and retention
Implement strategies to enhance the overall guest experience and exceed guest expectations
Develop and manage the hotel's annual budget, including revenue forecasting, expense management, and profit optimization
Monitor financial performance against budget and implement cost-control measures as necessary
Identify opportunities for revenue growth and implement strategies to maximize profitability
Collaborate with the sales and marketing team to develop and implement strategies to attract and retain guests, increase occupancy, and drive revenue
Maintain strong relationships with corporate clients, travel agencies, and other key stakeholders to drive business and promote the hotel's brand
Ensure compliance with all applicable laws, regulations, and industry standards, including health and safety regulations, labor laws, and licensing requirements
Conduct regular inspections and audits to maintain quality standards in all areas of the hotel, including cleanliness, safety, and service quality
Represent the hotel in the local community and build positive relationships with local businesses, government officials, and community organizations
Participate in industry events, conferences, and trade shows to promote the hotel's brand and network with potential partners and clients
Develop and execute long-term strategic plans for the hotel, including expansion, renovation, and rebranding initiatives
Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and challenges and adjust the hotel's strategies accordingly