Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
performance bonuses
Employee assistance program
Job Description
Pollo Nation is a vibrant restaurant brand known for its commitment to delivering delicious cuisine and exceptional customer service. Established with a focus on creating a lively and welcoming environment, Pollo Nation has grown to become a favorite dining destination for families, individuals, and food enthusiasts alike. The company culture emphasizes teamwork, integrity, and continuous improvement, fostering an inclusive atmosphere that values diversity and innovation. Employees are encouraged to develop their skills and grow professionally within the organization. As a leader in the casual dining sector, Pollo Nation takes pride in maintaining high standards for food quality, safety, and customer satisfaction, ensuring that every guest has a memorable dining experience.
The Manager in Training (MIT) position at Pollo Nation is a unique opportunity for individuals seeking to build a career in restaurant management. This role is designed as a comprehensive leadership development program that equips candidates with the skills and knowledge needed to excel in future management positions. As an MIT, you will gain hands-on experience in all aspects of restaurant operations, including food safety compliance, guest service excellence, labor management, and team leadership. Working closely with the Training General Manager, Field Training Manager, and other experienced leaders, you will learn how to cultivate a high-performance culture that motivates employees and delivers operational excellence.
In this role, you will be responsible for overseeing daily restaurant functions and supporting a team of over 25 employees. You will actively engage in coaching, training, and developing both hourly team members and future managers, ensuring that service standards are consistently met. Your duties will include managing schedules, inventory, payroll processes, and financial performance metrics such as sales and EBITDA targets. The position requires a proactive approach to problem-solving, decision-making under pressure, and maintaining a safe and inclusive work environment. Pollo Nation values adaptability and a positive attitude, encouraging MITs to embrace change and contribute to continuous improvement initiatives.
This is a full-time position offering a dynamic work environment in a temperature-controlled restaurant setting with a low to moderate noise level. The company is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pollo Nation provides its employees with essential tools such as computers and phones to ensure operational success and effective communication.
The Manager in Training (MIT) position at Pollo Nation is a unique opportunity for individuals seeking to build a career in restaurant management. This role is designed as a comprehensive leadership development program that equips candidates with the skills and knowledge needed to excel in future management positions. As an MIT, you will gain hands-on experience in all aspects of restaurant operations, including food safety compliance, guest service excellence, labor management, and team leadership. Working closely with the Training General Manager, Field Training Manager, and other experienced leaders, you will learn how to cultivate a high-performance culture that motivates employees and delivers operational excellence.
In this role, you will be responsible for overseeing daily restaurant functions and supporting a team of over 25 employees. You will actively engage in coaching, training, and developing both hourly team members and future managers, ensuring that service standards are consistently met. Your duties will include managing schedules, inventory, payroll processes, and financial performance metrics such as sales and EBITDA targets. The position requires a proactive approach to problem-solving, decision-making under pressure, and maintaining a safe and inclusive work environment. Pollo Nation values adaptability and a positive attitude, encouraging MITs to embrace change and contribute to continuous improvement initiatives.
This is a full-time position offering a dynamic work environment in a temperature-controlled restaurant setting with a low to moderate noise level. The company is an equal opportunity employer committed to diversity and inclusion, prohibiting discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pollo Nation provides its employees with essential tools such as computers and phones to ensure operational success and effective communication.
Job Requirements
- High school diploma or GED required
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification required
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
Job Qualifications
- High school diploma or GED
- 3-5 years of experience in the restaurant industry with at least 2 years in a supervisory or leadership role
- ServSafe Certification
- Proficiency with technology systems including HRIS platforms Outlook and internal company tools
- Strong verbal and written communication skills in English
- Proven leadership ability team development experience and a passion for operational excellence
- Basic computer skills
- Excel knowledge preferred
Job Duties
- Oversee day-to-day restaurant operations ensuring food quality safety cleanliness and consistent service and presentation
- Support a high-performing team culture through ongoing coaching engagement and accountability
- Model and coach hourly team members and managers in delivering exceptional guest service and addressing guest concerns with urgency and care
- Supervise and assist in leading a team of 25+ employees ensuring adherence to company and regulatory standards
- Conduct daily pre-shift meetings huddles to align teams on goals service standards and operational updates
- Assist in scheduling inventory ordering payroll fund handling and reconciliation processes
- Participate in hiring onboarding training and developing both hourly team members and future leaders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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