General Manager - Boca Raton, FL

Petco Animal Supplies, Inc. is a leading pet specialty retailer in the United States, renowned for its dedication to improving the lives of pets and their owners. Established over 60 years ago, Petco has grown into a trusted brand with over 1,500 stores across the U.S., Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals and multiple preventive care clinics. The company’s mission centers on the pet-human bond, offering a complete range of pet products, services, and expert advice that supports pets living their best lives. Petco’s unique culture is deeply rooted in commitment, compassion, and community involvement, further demonstrated through its founding of Petco Love in 1999, a nonprofit that has helped facilitate adoption for around 7 million animals through in-store events.

The role of General Manager at Petco is a full-time, in-store position located in Boca Raton, FL. This leadership position plays a pivotal role in upholding Petco’s core values, which emphasize putting pets first, fostering team connection and fun, and owning the business with commitment. As the General Manager, you will be responsible for leading a high-performing Pet Care Center that balances excellent customer service with strong business outcomes. This includes developing a passionate and inclusive team that embodies the Petco brand, ensuring the highest standards of animal care and safety, and driving sales and profitability while maintaining operational excellence. The General Manager must maintain a safe, welcoming environment for pets and customers while modeling integrity and transparency in leadership.

Daily responsibilities will include managing people, processes, and performance across the store, including hiring, coaching, and developing talent, optimizing operational activities, maintaining store appearance and safety standards, and executing financial and merchandising strategies. Success in this role is measured by creating an engaged, motivated team with strong retention; a profitable and well-run Pet Care Center; and loyal customers who trust and return to the business.

This role requires hands-on involvement, regular presence on the sales floor, and a genuine passion for pets and customer service. The General Manager must be physically capable of working in a retail environment that involves standing, walking, lifting weights up to 50 pounds, and handling animals in a safe and caring manner. Flexibility to work evenings, weekends, and holidays is required to support store operations. This position also offers opportunities for personal growth and career advancement through Petco’s leadership development programs and a culture that values authenticity, inclusion, and teamwork. Overall, this is a highly rewarding career path for leaders passionate about making a tangible difference in the lives of pets and people.