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General Manager - Best Western San Diego Zoo (Salary $115K - $120K)
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid vacation
Paid holidays
Paid Personal Days
discounted hotel stays
Career Development
Culture of excellence and innovation
Job Description
Best Western San Diego Zoo SeaWorld Inn & Suites is a trusted and recognized name within the hospitality industry, operating as part of the larger Best Western brand. This property caters to both leisure and business travelers, offering convenient access to major attractions such as the San Diego Zoo and SeaWorld. Known for its consistent commitment to service excellence and quality accommodations, the hotel maintains a welcoming environment that balances comfort, convenience, and value. As part of a globally recognized hotel chain, this location adheres to brand standards while emphasizing personalized guest experiences that foster loyalty and repeat visits.Show More
Job Requirements
- Minimum three years of General Manager experience in a branded hotel environment
- Best Western brand experience strongly preferred
- strong P&L management skills with proven success in cost control and profitability
- ability to interpret, present, and communicate financial and operational data effectively
- proven leader of multi-department hotel teams
- guest-focused, results-driven, and highly accountable leadership style
- sit, stand and walk for varying lengths of time
- lift approximately fifteen pounds
- good communication skills, both written and verbal
- focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands, despite frequent interruptions
- grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line tone phone, filing cabinets, photocopiers and other office equipment as needed
Job Qualifications
- Minimum three years of General Manager experience in a branded hotel environment
- Best Western brand experience strongly preferred
- strong P&L management skills with proven success in cost control and profitability
- ability to interpret, present, and communicate financial and operational data effectively
- proven leader of multi-department hotel teams
- guest-focused, results-driven, and highly accountable leadership style
Job Duties
- Foster a culture of genuine hospitality, professionalism, and accountability across all departments
- lead, coach, and develop department heads and emerging leaders to exceed performance expectations
- actively lead the Executive Committee, setting clear goals and driving consistent follow-through
- promote teamwork, collaboration, and a positive workplace environment
- champion guest service at every level, ensuring consistent, high-quality experiences
- anticipate guest needs, address concerns proactively, and resolve escalated guest issues with confidence and care
- implement service initiatives, recognition programs, and incentives that improve guest satisfaction and loyalty
- own the hotel’s P&L, with strong command of revenue streams, expense controls, and margin improvement
- analyze financial performance, identify trends and variances, and implement action plans to drive profitability
- utilize forecasting, RevPAR strategies, and disciplined expense management to maximize results
- clearly and confidently communicate financial performance and operational results to ownership and corporate partners
- ensure operational excellence and brand compliance across all departments
- maintain product quality that supports rate growth, repeat business, and long-term asset value
- drive year-over-year business growth while protecting the physical condition of the property
- ensure all regulatory, safety, and brand requirements are consistently met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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