Job Overview
Employment Type
Full-time
Compensation
Salary
Range $115,000.00 - $120,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
Paid Time Off
Employee Discounts
Career development opportunities
Job Description
Best Western San Diego Zoo / SeaWorld Inn & Suites is a distinguished hotel located in the vibrant city of San Diego, renowned for its proximity to major attractions like the San Diego Zoo and SeaWorld. As a part of the global Best Western brand, this property offers guests a blend of comfort, convenience, and exceptional service. Known for its commitment to hospitality excellence, the hotel caters to a diverse array of travelers, including families, business guests, and tourists seeking memorable experiences in Southern California. The hotel upholds the brand’s standards of quality, community engagement, and guest satisfaction while providing a warm and welcoming atmosphere.
We are currently seeking an experienced, driven, and hands-on General Manager to helm the Best Western San Diego Zoo / SeaWorld Inn & Suites. This leadership role is crafted for a hospitality professional who thrives within a branded hotel environment and excels at balancing outstanding guest experiences with sustainable financial performance. The General Manager will be pivotal in steering the hotel towards operational excellence, maximizing revenue, optimizing costs, and fostering a culture of accountability and pride among the team.
The ideal candidate brings a minimum of three years of General Manager experience, preferably within branded hotels, with Best Western experience highly favored. This individual must be financially savvy, operationally disciplined, and adept at communicating results to ownership, corporate stakeholders, and internal teams. The role demands a proactive and confident leader who can cultivate a positive working environment, inspire collaboration among departments, and implement strategies that elevate guest satisfaction and loyalty.
As General Manager, you will hold full accountability for the hotel’s overall performance—spanning operational effectiveness, financial results, and the cultural environment. You will be the chief ambassador of the Best Western brand standards at the property, ensuring every guest interaction is marked by service excellence and professionalism.
The compensation package for this role is competitive, with a base salary range between $115,000 and $120,000 annually, commensurate with experience and qualifications. Additionally, a quarterly incentive plan is offered, which can award up to 50% of the quarterly earned salary based on performance metrics. Although relocation assistance is not provided, candidates willing to relocate at their own expense will be considered.
The position offers substantial benefits, including medical, dental, and vision insurance; 401(k) retirement plan with company matching; paid vacation, holidays, and personal days; discounted hotel stays across the Best Western portfolio; and numerous career growth opportunities within a people-first, innovative culture dedicated to excellence.
This role is perfect for a General Manager who seeks full ownership of their property, embraces operational discipline, and takes pride in cultivating a high-performance team and achieving strong business outcomes. If you are passionate about driving results through exceptional leadership and guest service in the hospitality industry, the Best Western San Diego Zoo / SeaWorld Inn & Suites invites you to apply and join our dedicated team.
We are currently seeking an experienced, driven, and hands-on General Manager to helm the Best Western San Diego Zoo / SeaWorld Inn & Suites. This leadership role is crafted for a hospitality professional who thrives within a branded hotel environment and excels at balancing outstanding guest experiences with sustainable financial performance. The General Manager will be pivotal in steering the hotel towards operational excellence, maximizing revenue, optimizing costs, and fostering a culture of accountability and pride among the team.
The ideal candidate brings a minimum of three years of General Manager experience, preferably within branded hotels, with Best Western experience highly favored. This individual must be financially savvy, operationally disciplined, and adept at communicating results to ownership, corporate stakeholders, and internal teams. The role demands a proactive and confident leader who can cultivate a positive working environment, inspire collaboration among departments, and implement strategies that elevate guest satisfaction and loyalty.
As General Manager, you will hold full accountability for the hotel’s overall performance—spanning operational effectiveness, financial results, and the cultural environment. You will be the chief ambassador of the Best Western brand standards at the property, ensuring every guest interaction is marked by service excellence and professionalism.
The compensation package for this role is competitive, with a base salary range between $115,000 and $120,000 annually, commensurate with experience and qualifications. Additionally, a quarterly incentive plan is offered, which can award up to 50% of the quarterly earned salary based on performance metrics. Although relocation assistance is not provided, candidates willing to relocate at their own expense will be considered.
The position offers substantial benefits, including medical, dental, and vision insurance; 401(k) retirement plan with company matching; paid vacation, holidays, and personal days; discounted hotel stays across the Best Western portfolio; and numerous career growth opportunities within a people-first, innovative culture dedicated to excellence.
This role is perfect for a General Manager who seeks full ownership of their property, embraces operational discipline, and takes pride in cultivating a high-performance team and achieving strong business outcomes. If you are passionate about driving results through exceptional leadership and guest service in the hospitality industry, the Best Western San Diego Zoo / SeaWorld Inn & Suites invites you to apply and join our dedicated team.
Job Requirements
- Minimum three years of General Manager experience in a branded hotel environment
- Best Western brand experience strongly preferred
- strong P&L management skills with proven success in cost control and profitability
- ability to interpret, present, and communicate financial and operational data effectively
- proven leader of multi-department hotel teams
- guest-focused, results-driven, and highly accountable leadership style
- sit, stand and walk for varying lengths of time
- lift approximately fifteen pounds
- good communication skills, both written and verbal
- focus and maintain attention to multiple tasks in a short time period, and complete work assignments within deadline demands despite frequent interruptions
- grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- must have finger dexterity to operate office equipment such as computers, printers, multi-line tone phone, filing cabinets, photocopiers and other office equipment as needed
Job Qualifications
- Minimum three years of General Manager experience in a branded hotel environment
- Best Western brand experience strongly preferred
- strong P&L management skills with proven success in cost control and profitability
- ability to interpret, present, and communicate financial and operational data effectively
- proven leader of multi-department hotel teams
- guest-focused, results-driven, and highly accountable leadership style
- excellent interpersonal and communication skills
Job Duties
- Foster a culture of genuine hospitality, professionalism, and accountability across all departments
- lead, coach, and develop department heads and emerging leaders to exceed performance expectations
- actively lead the Executive Committee, setting clear goals and driving consistent follow-through
- promote teamwork, collaboration, and a positive workplace environment
- champion guest service at every level, ensuring consistent, high-quality experiences
- anticipate guest needs, address concerns proactively, and resolve escalated guest issues with confidence and care
- implement service initiatives, recognition programs, and incentives that improve guest satisfaction and loyalty
- own the hotel’s P&L, with strong command of revenue streams, expense controls, and margin improvement
- analyze financial performance, identify trends and variances, and implement action plans to drive profitability
- utilize forecasting, RevPAR strategies, and disciplined expense management to maximize results
- clearly and confidently communicate financial performance and operational results to ownership and corporate partners
- ensure operational excellence and brand compliance across all departments
- maintain product quality that supports rate growth, repeat business, and long-term asset value
- drive year-over-year business growth while protecting the physical condition of the property
- ensure all regulatory, safety, and brand requirements are consistently met
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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