General Manager - Baird #36

This opportunity is with a well-established restaurant that operates within a franchised model, focusing on delivering exceptional food quality and outstanding customer service. The company takes pride in its commitment to operational excellence and customer satisfaction across all its restaurant locations. The restaurant environment is fast-paced and demanding, reflecting the high standards of performance and hospitality set forth by the owner and franchisor. Staff development, efficient operations, and profitability are core pillars of the organization's business philosophy. This role is geared towards someone who thrives in a collaborative environment and is passionate about driving growth and success in a dynamic restaurant setting.

The position available is that of a Restaurant General Manager, a senior leadership role responsible for overseeing all facets of restaurant operations. This role encompasses financial performance oversight, product production quality, inventory management, personnel leadership, and sales and marketing initiatives. The General Manager ensures the restaurant operates within the operational guidelines mandated by both the owner and franchisor, aligning with corporate standards and policies.

Key responsibilities include managing all operational areas of the restaurant and making critical decisions impacting the business. The General Manager ensures the integration of PRIDE systems and routines into daily operations, which are essential to maintaining consistency and quality. Working closely with the District Manager, this role develops and achieves the restaurant’s game plan, focusing on sales, employee development, and operational improvements.

A crucial part of this role is ensuring guest service meets or exceeds company standards, cultivating an excellent customer experience. The General Manager handles customer complaints effectively, responding promptly and appropriately to uphold customer satisfaction. They also collaborate with community partners, such as local chambers and schools, to boost the restaurant’s sales performance.

Staff management is a major component, including the hiring, training, and development of assistant managers and hourly employees. The General Manager conducts orientations, provides ongoing feedback, sets performance expectations, and performs regular performance reviews. They are responsible for creating efficient schedules, ensuring proper staffing for all shifts, and managing labor costs effectively.

Financial stewardship includes managing the restaurant's Profit and Loss statements to optimize profitability. This involves controlling costs of goods sold (COGS), labor expenses, and other controllable semi-fixed expenses. The General Manager's leadership extends to fostering a positive work environment, promoting teamwork, morale, productivity, and overall efficiency among employees.

Successful candidates will demonstrate an ability to operate under pressure and multitask effectively within a high-volume, fast-paced environment. Physical demands include standing for extended periods and the ability to lift up to 50 pounds, highlighting the active and hands-on nature of the role.

This full-time role offers the chance to be part of a recognized brand within the Quick Service Restaurant (QSR) sector, providing numerous opportunities for career growth and development within the food service industry. Candidates with a proven track record in restaurant management, particularly within QSR settings, are highly encouraged to apply for this position.