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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $53,200.00 - $73,300.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
This opportunity is with a well-established restaurant that operates within a franchised model, focusing on delivering exceptional food quality and outstanding customer service. The company takes pride in its commitment to operational excellence and customer satisfaction across all its restaurant locations. The restaurant environment is fast-paced and demanding, reflecting the high standards of performance and hospitality set forth by the owner and franchisor. Staff development, efficient operations, and profitability are core pillars of the organization's business philosophy. This role is geared towards someone who thrives in a collaborative environment and is passionate about driving growth and success in a dynamic... Show More
Job Requirements
- Three to five years of restaurant management experience preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Must have excellent customer service and employee relations skills
- Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast paced environment
- Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Ability to work in and out of different temperature ranges
- Ability to stand for long periods
- Ability to lift up to 50 pounds
- Exhibits good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant's game plan by working with their District Manager
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant P & L to optimize manageable profit, controls COGS, labor, and controllables (semi-fixed expenses)
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
- Performs other duties and responsibilities as requested by District Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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