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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
401(k)
401(k) matching
Health Insurance
Vision Insurance
Dental Insurance
Profit sharing
Team member perks
Team member discount
Holiday pay
Quarterly bonus
Opportunities for advancement
competitive pay
Transportation credits
Job Description
United Concessions Group (UCG) is a 100% family-owned and operated business that has been proudly serving the Cleveland Hopkins Airport and surrounding community since 1979. Founded by Joe and Hayat Rababy, and currently operated by their children and grandchildren, UCG is deeply rooted in family values and dedicated to delivering exceptional service and innovative culinary experiences. Known for managing popular establishments like Chick-fil-A, Bar Symon, and Potbelly within the airport, UCG ensures that every traveler is welcomed with quality food and a warm atmosphere. With a mission to be a positive, successful, and people-centric concessionaire, UCG emphasizes a culture of... Show More
Job Requirements
- High school diploma or equivalent preferred
- Experience in restaurant or hospitality management preferred
- Ability to work standing for long periods
- Ability to lift, carry, and move materials weighing up to 50 pounds
- Ability to bend, reach, and move quickly in tight spaces
- Legal authorization to work in the U.S.
- Ability to pass a federal background check
- Ability to execute tasks independently
- Ability to learn and memorize tasks effectively
- Ability to maintain concentration and focus on tasks
- Willingness to work in or around large crowds
Job Qualifications
- Experience in restaurant or hospitality management preferred
- Strong leadership and team-building skills
- Commitment to guest satisfaction and team success
- Ability to multitask and stay calm in a fast-paced environment
- Reliable attendance and a positive attitude every shift
- Food safety certification is a plus
- High school diploma is a plus
- Ability to motivate, coach, and support team members
- Strong understanding of restaurant operations including cleanliness and financial procedures
- Clear and respectful communication skills
- Ability to resolve issues quickly and effectively
- Takes ownership of team performance and operational standards
Job Duties
- Lead and support all team members across front-of-house and back-of-house roles
- Provide coaching, feedback, and training to team members
- Ensure all shift responsibilities are completed before, during, and after service
- Stay attentive to guest needs and ensure a warm, welcoming atmosphere
- Engage with guests to build relationships and encourage repeat visits
- Oversee food and beverage preparation and presentation to meet brand standards
- Maintain cleanliness, safety, and organization throughout the location
- Ensure accurate cash handling and financial reporting
- Follow all company policies and procedures, including food safety and liquor laws
- Build positive relationships with vendors and suppliers
- Communicate regularly with leadership through meetings and updates
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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