General Manager at Gulfstream Manor

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,100.00 - $92,300.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Travel Discounts
Employee assistance program
Flexible PTO
401(k) Plan
stock purchase program
Career advancement opportunities

Job Description

Gulfstream Manor Resort is a distinguished 23-unit vacation resort that offers upscale accommodations and exceptional guest experiences. Situated in a prime location, the resort is known for its welcoming atmosphere and high standards of service excellence. As part of a well-reputed hospitality group, Gulfstream Manor Resort blends modern amenities with personalized care, fostering a memorable stay for every guest. The resort emphasizes operational efficiency, guest satisfaction, and a strong commitment to team development, setting a benchmark in resort management and hospitality services.

The General Manager at Gulfstream Manor Resort plays a critical leadership role responsible for overseeing all aspects of the property's operations. This includes managing the front office, reservations, housekeeping, and maintenance departments to ensure smooth and effective daily functioning. The position demands a keen focus on delivering a consistent and positive guest experience balanced with achieving operational and financial objectives. The General Manager must skillfully utilize data and key performance indicators to drive informed decision-making and continuously identify opportunities to enhance service quality and profitability.

This role is pivotal in fostering a collaborative work environment, supporting employee engagement, and promoting a culture focused on diversity, equity, and inclusion. The General Manager is expected to lead with integrity, excellent communication skills, and a commitment to a people-first approach that prioritizes the well-being of both guests and staff. Additional responsibilities include managing budgets, controlling expenses, collaborating with homeowners' associations, and ensuring compliance with all relevant regulations and company policies. The ideal candidate will bring extensive hospitality management experience, particularly within high-volume environments involving food and beverage and spa operations, along with project management capabilities.

As a part of a dynamic and innovation-driven team, the General Manager job offers not only an opportunity to impact the guest and employee experience positively but also to grow professionally within a company that values work-life balance, continuous learning, and career advancement. Gulfstream Manor Resort extends comprehensive benefits such as health care starting from day one, flexible time off, 401(k) plans with company matching, stock purchase programs, and exclusive employee perks. Joining Gulfstream Manor Resort means becoming part of a community that treasures making lifelong memories for guests and team members alike while driving excellence in the hospitality industry.

Job Requirements

  • Bachelor's degree
  • 3-5 years experience as a general manager
  • 5 years management experience in similar property
  • excellent communication skills
  • knowledge of vacation ownership principles and HOA laws
  • ability to develop inclusive workplace culture
  • financial acumen including budget management
  • leadership and team development skills
  • experience in food and beverage and spa operations
  • preferred project management experience

Job Qualifications

  • In-depth knowledge of vacation ownership principles and HOA laws
  • comprehensive understanding of financial principles and resort and HOA financial analysis
  • demonstrated ability to develop and maintain a culture of diversity, equity, and inclusion
  • excellent written and verbal communication skills
  • 3-5 years prior general manager experience
  • 5 years management experience in a comparable property
  • experience leading food and beverage and spa operations in high-volume hospitality
  • preferred project management experience
  • BA/BS bachelor's degree

Job Duties

  • Build strong internal and external customer relationships and deliver customer-centric solutions
  • instill trust by gaining confidence through honesty, integrity, and authenticity
  • collaborate and build partnerships to meet shared objectives
  • coordinate with business management staff to ensure accurate records and cost control
  • proactively tackle new opportunities and challenges with urgency and enthusiasm
  • ensure efficient operation of front office, housekeeping, and maintenance functions
  • communicate continuously with the homeowners association board of directors
  • develop and maintain cost and labor controls to operate within budget
  • acquire, develop, and retain an engaged team through effective leadership
  • conduct periodic inspections of units, building, and grounds to identify deficiencies
  • maintain commitment to a people-first culture
  • ensure guest and owner safety and security and maintain crisis management plans
  • assure compliance with labor laws
  • collaborate with developer, homeowners' association, and project management
  • perform other assigned duties

Job Criteria

Experience

Mid Level (3-7 years)


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