General Manager at Buffalo Lodging Associates, LLC Buffalo, NY

Buffalo Lodging Associates, LLC is a dynamic and growing hotel management company dedicated to delivering exceptional hospitality experiences. Located in Buffalo, NY, the company manages a portfolio of branded hotels, including those under the prestigious Hilton brand, such as the Hilton Brand Hotel near Buffalo Airport. Buffalo Lodging Associates is committed to fostering a workplace culture that emphasizes Excellence, Passion, Integrity, and Inclusiveness, ensuring that both guests and associates enjoy an outstanding environment. The company values its associates by offering competitive compensation plans alongside a comprehensive range of benefits including weekly pay, paid vacation, sick days, holidays, medical, dental, and vision insurance, as well as a 401K retirement plan with a company match. Employees also benefit from travel discounts on branded properties and opportunities for career growth within the company.

The role of the General Manager at Buffalo Lodging Associates is pivotal in driving the success of the Hilton Brand Hotel at Buffalo Airport. As the primary leader on site, the General Manager is responsible for providing direction, guidance, and support to all hotel team members while maintaining the company’s core values. This position requires the development and execution of operational strategies to meet revenue and guest satisfaction targets. The General Manager must have a hands-on approach, working closely with associates to foster a positive culture rooted in the company’s values. In addition to managing daily hotel operations, which include rooms division and food and beverage functions, the General Manager is actively involved in financial planning, forecasting, and preparation of the hotel’s annual budget.

Maintaining the physical condition of the hotel is another key responsibility, involving oversight of preventive maintenance for guest rooms, public spaces, mechanical and IT systems, and the hotel exterior. This role also encompasses leadership in loss prevention, risk management, safety protocols, and claims management. The General Manager ensures compliance with employment practices and supports performance management through coaching and corrective actions when necessary. They are also expected to act as a community leader, enhancing the hotel's image and ensuring the company is positively represented. A vital part of the role includes direct engagement with sales and revenue management, aiming to boost results through superior guest service to individual guests and group bookings. This leadership position offers a salary ranging from $69,000 to $94,000 and requires a strong background in hotel management, in particular with branded properties, along with practical knowledge in a broad range of operational areas.