General Manager - Applebee's

TEAM Schostak Family Restaurants (TSFR) is a renowned and longstanding restaurant management company with a commitment to delivering exceptional guest experiences through its core values of purpose, vision, mission, and culture. Operating multiple locations, TSFR is dedicated to fostering a positive environment for both guests and employees, focusing on hospitality excellence and business growth. Their leadership is rooted in integrity, community involvement, and the continuous development of their team members, ensuring a consistent and superior dining experience across all restaurants.

The General Manager (GM) position at TEAM Schostak Family Restaurants is a pivotal role that commands a high level of operational and financial oversight as well as human capital management. Reporting directly to the Area Director (AD), the General Manager is responsible for overseeing all aspects of the restaurant’s performance including managing Managers and Hourly Team Members. This role demands leadership skills aligned with the company’s TSFR Roadmap, incorporating their Core Purpose, Vision, Mission, and Core Values.

The successful candidate for this position typically has the experience of an Assistant General Manager or prior Unit General Manager in a similar organization and has completed Apple II Management training. The GM’s primary objective is to meet and exceed business goals in collaboration with supervisors and the Area Director. The role entails a broad scope of responsibilities including guest satisfaction, employee development, inventory control, safety and security, financial management, and community engagement.

General Managers at TSFR play an active role in ensuring excellent guest service by fostering a welcoming and hospitable restaurant environment. Leadership includes ensuring staff promptly addresses guest complaints, maintaining high standards for food preparation and presentation, and promoting alcohol awareness. The GM also manages staffing schedules to meet sales demands and upholds cleanliness, sanitation, and maintenance standards to provide a safe and inviting atmosphere. Additionally, the role requires active community involvement to boost sales and brand visibility.

From a managerial perspective, the General Manager leads recruitment, onboarding, training, and performance evaluation of team members. They create a culture of continuous professional growth by conducting regular reviews and providing feedback to employees. Ensuring compliance with company policies and facilitating communication between management and staff are also core responsibilities.

Financial stewardship is a critical part of the General Manager’s duties, involving budget management, asset control, compliance with laws and regulations, cost analysis, contract oversight, and financial reporting. The GM ensures cash handling procedures, inventory management, and expenditures are monitored meticulously to meet the restaurant’s financial objectives.

The position demands high levels of multitasking, stress tolerance, adaptability to change, and accountability. Physical demands include standing and walking most of the shift, bending, reaching, lifting objects up to 50 pounds, and operating equipment. Cognitive requirements involve strong reasoning, mathematical, and communication skills, both oral and written.

This role offers a challenging and rewarding opportunity to lead a dynamic team in a fast-paced environment while contributing to the growth and success of TSFR. The General Manager acts as a role model and subject matter expert on store operations and technology, inspiring teamwork and maintaining the high standards for which TSFR is known.