General Manager - Applebee's

TSFR (TEAM Schostak Family Restaurants) is a prominent and well-established restaurant management company recognized for delivering exceptional dining experiences across numerous locations. Known for its commitment to quality guest service, community involvement, and operational excellence, TSFR manages a diverse portfolio of restaurant brands within a dynamic and fast-paced hospitality industry. The company places a strong emphasis on leadership development, operational efficiency, and fostering a positive workplace culture aligned with its Core Purpose, Vision, Mission, and Core Values as outlined in the TSFR Roadmap. Dedicated to upholding high standards in customer satisfaction and employee engagement, TSFR consistently strives to meet and exceed both business and community expectations through innovative management practices and a focus on team member growth.

The role of General Manager at TSFR is pivotal in ensuring the operational and financial success of a restaurant location. Reporting directly to the Area Director, the General Manager oversees all aspects of restaurant performance, including managing both salaried managers and hourly team members. This position demands strong leadership capabilities demonstrated through consistent achievement of business goals, employee development, and guest service excellence. Candidates typically have prior experience as an Assistant General Manager or similar leadership role and have completed TSFR’s Apple II Management training. The General Manager is responsible for creating an inviting, efficient, and safe restaurant environment that aligns with company standards.

The General Manager leads the charge in cultivating a workplace culture rooted in TSFR's core mission and values, ensuring every team member embodies these principles in their daily tasks. Key responsibilities include guest relations, team supervision, staff training, handling administrative and financial controls, and maintaining compliance with regulatory standards. The role necessitates active community engagement to boost restaurant sales and brand visibility, as well as meticulous oversight of inventory and maintenance. Candidates should expect to be hands-on in coaching, motivating, and evaluating managers and hourly team members, promoting a culture of continuous improvement and accountability.

Ideal candidates for the General Manager position will bring a minimum of 7 years of multi-unit restaurant management experience, exemplify superior business acumen, and demonstrate resilience in managing change within a national chain or similar organization. The General Manager must possess strong multitasking abilities, stress tolerance, and adaptability while maintaining self-motivation and goal-oriented discipline. This role also requires adherence to detailed operational procedures, overseeing cash handling, conducting performance evaluations, and ensuring food and service quality meet uncompromising company standards.

TSFR values leadership through example and expects the General Manager to maintain a professional image and be an expert in the latest store-related technologies. Physical stamina and mental acuity are prerequisites, with the role requiring extensive standing, walking, and occasional lifting up to 50 pounds during shifts. The position involves working in a team environment, responding to the dynamic needs of a busy restaurant, and efficiently communicating both verbally and in writing.

Overall, the General Manager is a key strategic leader committed to operational excellence, team development, and guest satisfaction, ensuring the continued growth and success of the TSFR restaurant location while supporting the broader goals of the organization.