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General Manager - Applebee's

Ann Arbor, MI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $48,400.00 - $72,400.00
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Professional Development
flexible schedule

Job Description

Schostak Family Restaurants (TSFR) is a well-established company recognized for its commitment to providing exceptional dining experiences across various locations. As a respected entity in the restaurant and hospitality industry, TSFR emphasizes core values such as community involvement, exceptional guest service, continuous development, and operational excellence. With a history rooted in strong leadership and a focus on team member growth, TSFR offers an inclusive and dynamic work environment aimed at delivering quality food and service to guests while maintaining a positive culture for its employees.

The General Manager position at Schostak Family Restaurants carries significant responsibility, reporting directly to the Area Director and overseeing the operational and financial performance of the restaurant location as well as managing human capital, including managers and hourly team members. This role is crucial in upholding the company's vision and operational standards, ensuring that every aspect of the restaurant's environment reflects TSFR's mission and values. The General Manager is tasked with cultivating a team-oriented atmosphere, delivering superior guest experiences, and maintaining the highest standards of food quality, cleanliness, and safety.

In this leadership role, the General Manager must exhibit strong management skills, demonstrated through experience as an Assistant General Manager or prior General Manager within similar organizations. Successful candidates will have completed Apple II Management training and possess a proven track record of meeting business goals under the guidance of supervisors. The role demands a strategic leader capable of inspiring teamwork, driving sales growth, managing costs, and implementing effective training and development programs.

Key responsibilities include managing the restaurant environment to ensure prompt and friendly service, handling guest complaints effectively, maintaining inventory and cleanliness standards, and fostering positive community relationships. The General Manager also plays an active role in recruitment, staff training, performance management, and adherence to company policies. Financial oversight is critical, with duties including budget compliance, cash handling, cost management, and preparation of accurate reports.

The role requires a blend of business acumen, operational expertise, and interpersonal skills. The General Manager should be adaptable, able to work under stress, and self-motivated, with a commitment to continuous improvement and guest-centric service. Physical requirements involve the ability to stand and walk for most of the shift with occasional lifting up to 50 pounds, as well as the ability to perform detailed administrative tasks and communicate effectively with diverse stakeholders.

Schostak Family Restaurants is committed to ensuring a supportive work environment that encourages development, teamwork, and excellence. This position offers the opportunity to lead within a reputable company known for its dedication to both its guests and employees, providing a platform for professional growth in the hospitality sector.

Job Requirements

  • Bachelor's degree in business, finance, hospitality, hotel/restaurant management or related discipline, or equivalent professional experience
  • Assistant General Manager or prior Unit General Manager experience with a similar organization
  • Completion of Apple II Management training
  • Minimum 7+ years of multi-unit restaurant management experience with direct P&L accountability
  • Exemplary restaurant operations leadership skills
  • Superior business acumen including market-level knowledge
  • Ability to champion and integrate change regularly

Job Qualifications

  • Bachelor's degree in business, finance, hospitality, hotel/restaurant management or related discipline, or equivalent professional experience
  • Assistant General Manager or prior Unit General Manager experience with a similar organization
  • Completion of Apple II Management training
  • Minimum 7+ years of multi-unit restaurant management experience with direct P&L accountability, preferably with a national chain
  • Exemplary restaurant operations leadership skills
  • Superior business acumen including market-level knowledge
  • Ability to champion and integrate change regularly
  • Excellent multitasking skills
  • High stress tolerance
  • Adaptability to change quickly
  • Self-motivated and disciplined
  • Accountable and goal oriented

Job Duties

  • Ensures prompt, friendly service according to company guidelines
  • Builds a culture using the vision and mission statement to guide values
  • Ensures immediate response and correction of verbal guest complaints
  • Prioritizes guest experience with 100% table visitation goal
  • Teaches and enforces alcohol awareness and relationships with local authorities
  • Maintains adequate inventory levels
  • Ensures product preparation and presentation meet company standards
  • Actively participates in community initiatives to increase sales and awareness
  • Implements incentive contests and educates team members on promotions
  • Oversees and schedules team members to meet sales demands
  • Maintains safety and security programs
  • Promotes cleanliness and sanitation
  • Institutes preventative maintenance and repairs
  • Communicates with managers through logs and meetings
  • Completes assigned duties and responsibilities
  • Ensures quality recruitment and referrals for management
  • Adheres to training procedures for managers
  • Maintains trained staff through orientation and training
  • Develops managers through reviews and evaluations
  • Assesses team member performance and provides feedback
  • Manages staffing levels and conducts interviews
  • Ensures compliance with company policies
  • Conducts meetings and one-on-ones
  • Handles administrative and accounting duties
  • Maintains control of company assets
  • Ensures compliance with laws and regulations
  • Manages budgets and service contracts
  • Monitors capital expenditures
  • Performs food and liquor inventories and cost analysis
  • Prepares reports for Area Director
  • Builds a culture aligned with TSFR roadmap
  • Promotes teamwork and guest obsession
  • Develops personal and professional growth plans
  • Acts as a role model and subject matter expert on store technology

Job Criteria

Experience

Expert Level (7+ years)


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