General Manager - Applebee's

Grand Rapids, MI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,500.00 - $71,100.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Life insurance

flexible schedules

Job Description

TSFR Schostak Family Restaurants is a well-established restaurant group known for its commitment to quality dining experiences and strong community engagement. The company operates numerous restaurant locations and emphasizes a culture aligned with its Core Purpose, Vision, Mission, and Core Values. TSFR is dedicated to providing excellent customer service, maintaining high operational standards, and fostering a positive workplace environment for all team members. With a rich history in the hospitality industry and a commitment to growth and development, TSFR positions itself as an employer of choice within the restaurant sector.\n\nThe General Manager role at TSFR Schostak Family Restaurants is a critical leadership position responsible for overseeing both operational and financial performance at a specific restaurant location. Reporting to the Area Director, the General Manager manages the daily activities, human capital, and overall guest experience to ensure the restaurant meets its business goals. This includes supervising managers and hourly team members, enforcing standards, and cultivating a workplace culture consistent with the company's vision and mission. The General Manager role requires in-depth knowledge of restaurant operations, exemplary leadership skills, and the ability to manage multiple priorities in a fast-paced environment. Candidates should have prior experience as an Assistant General Manager or Unit General Manager, completed Apple II Management training, and demonstrated success in multi-unit restaurant management. This is a full-time position with responsibilities ranging from staff recruitment and development to financial controls and safety compliance.

Job Requirements

Bachelor's degree in business, finance, hospitality or hotel/restaurant management or related discipline, or equivalent professional experience
Assistant General Manager or prior Unit General Manager experience with a similar organization
Completion of Apple II Management training
Minimum 7+ years of multi-unit restaurant management experience with direct P&L accountability
Exemplary restaurant operations leadership skills
Superior business acumen including at the market level
Ability to champion and integrate change regularly
Multi-tasking
High degree of stress tolerance
Able to adjust to change quickly
Self-motivated and disciplined
Accountable and goal oriented

Job Qualifications

Bachelor's degree in business, finance, hospitality or hotel/restaurant management or related discipline, or equivalent professional experience
Assistant General Manager or prior Unit General Manager experience with a similar organization
Completion of Apple II Management training
Minimum 7+ years of multi-unit restaurant management experience with direct P&L accountability
Exemplary restaurant operations leadership skills
Superior business acumen including at the market level
Ability to champion and integrate change regularly
Multi-tasking
High degree of stress tolerance
Able to adjust to change quickly
Self-motivated and disciplined
Accountable and goal oriented

Job Duties

Ensures prompt, friendly service according to company guidelines
Builds a culture using the vision and mission statement to guide values
Ensures immediate response and correction of all verbal guest complaints by self and staff
Refers all verbal and written guest complaints to area director
Ensures guest experience as a priority with self and staff utilizing a target goal of 100 percent table visitation
Teaches and enforces alcohol awareness and builds positive relationships with local authorities
Maintains adequate inventory levels
Ensures product preparation and presentation meet company standards uncompromisingly
Actively participates in the community to increase sales and enhance restaurant awareness
Implements and executes all incentive contests, educating team members on promotions and new menu offerings
Effectively oversees and schedules team members to meet sales demands
Maintains effective safety and security programs according to company policy and government standards
Promotes and manages restaurant organization, cleanliness and sanitation
Institutes preventative maintenance of all equipment and building, correcting needed repairs immediately
Advises area director of any non-routine situations
Communicates with other managers daily through management log and shift change meetings
Completes all other assigned duties and responsibilities
Ensures quality recruitment and referrals of potential management candidates
Adheres to and promotes training procedures of new managers
Maintains a trained staff through effective orientation, individual training sessions, meetings and policy implementation
Develops an environment of constant development including informal monthly reviews and written evaluations every six months
Assesses team member effectiveness and provides regular feedback
Ensures correct staffing levels using proper selection guidelines
Conducts thorough selecting interviews and selects new team members based on competency
Ensures exit interviews on all terminating team members
Demonstrates proper execution of training systems and emphasizes importance of training
Ensures acceptable team member performance and documents disciplinary situations
Conducts weekly management meetings and quarterly employee meetings
Ensures compliance with company policies and communicates changes promptly
Ensures timely performance one-on-ones with team members and written evaluations every six months
Acts as a coach to all team members
Ensures administrative and accounting duties are promptly and properly completed
Maintains and controls company assets
Assures compliance with local, state and federal laws and regulations
Ensures the restaurant meets or exceeds operating budgets
Manages all service contracts to ensure routine and preventative maintenance
Monitors and manages capital expenditures
Analyzes systems and procedures with area director for continual improvement
Ensures all cash handling procedures are followed
Performs and analyzes weekly food and liquor inventories and costs
Prepares, oversees and submits accurate daily, weekly and monthly paperwork to the area director
Inspires cooperation and teamwork by building culture aligned with TSFR roadmap
Promotes a guest-obsessed environment
Completes assignments properly and on schedule
Develops personal and professional growth plans
Provides a role model for managers and team members
Exhibits a professional image
Acts as a subject matter expert on store technology