General Manager - Applebee's

Toledo, OH, USA|

Job Overview

Compensation

Salary

Range $46,600.00 - $69,700.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

performance bonuses

Career development opportunities

Job Description

TSFR Schostak Family Restaurants is a well-established restaurant group known for its strong commitment to quality, guest satisfaction, and employee development. As a leader in the hospitality industry, TSFR operates a diverse portfolio of dining locations dedicated to delivering exceptional culinary experiences combined with outstanding service. The company is deeply rooted in its core purpose, vision, mission, and values, emphasizing a culture of teamwork, integrity, and continuous growth. Their restaurants are designed to provide guests with memorable dining experiences through high standards in food preparation, presentation, and customer engagement. With a focus on operational excellence and community involvement, TSFR fosters an environment where employees are empowered to grow professionally while contributing to the company's overall success.

The General Manager position at TSFR Schostak Family Restaurants plays a critical leadership role within their dining establishments. Reporting directly to the Area Director, the General Manager oversees the operational and financial performance of the restaurant, while managing both salaried managers and hourly team members. This role requires a dynamic and experienced leader who can administer the day-to-day functions of the restaurant, promote a positive and productive culture, and ensure outstanding guest experiences. The General Manager is responsible for executing company standards in service, product quality, inventory control, safety, and compliance with all laws and regulations.

This position demands extensive multi-unit restaurant management experience, ideally with prior experience as a General Manager or Assistant General Manager. Candidates typically possess completion of the Apple II Management training and have demonstrated the ability to meet business goals effectively. The General Manager must embrace and promote the company’s roadmap, which includes aligning their team with the organization's vision, mission, and core values. They are charged with building a guest-obsessed culture, managing performance through training, development, and coaching, and maintaining a well-organized and clean restaurant environment.

The successful General Manager exhibits superior business acumen, operational leadership, and the ability to manage budgets, control assets, and drive profitability. They also ensure compliance with HR policies, training procedures, safety standards, and community engagement initiatives. With a focus on continuous improvement, this role interacts regularly with management teams to communicate expectations and implement incentive programs. The General Manager must demonstrate resilience under stress, the capacity to multitask, and a strong discipline to adapt quickly to an evolving hospitality environment.

Furthermore, this opportunity offers a comprehensive leadership experience in the restaurant industry with the potential for career growth within TSFR Schostak Family Restaurants. The role's responsibilities extend to administrative duties, maintaining service contracts, analyzing financial reports, and ensuring corrective actions align with company policies. This hands-on leadership position is suited for candidates who are passionate about excellence in restaurant operations, team development, and delivering superior guest satisfaction. TSFR caters to those aspiring to make a significant impact within the hospitality sector while working in a vibrant, guest-focused setting.

Job Requirements

Bachelor's degree in business, finance, hospitality, or hotel/restaurant management or related discipline or equivalent professional experience
Assistant General Manager or prior Unit General Manager experience with a similar organization
Completion of Apple II Management training
Minimum 7+ years of multi-unit restaurant management experience with direct profit and loss accountability
Exemplary restaurant operations leadership skills
Superior business acumen including at the market level
Ability to champion and integrate change regularly
Strong multi-tasking skills
High degree of stress tolerance
Ability to adapt quickly to change
Self-motivated and disciplined
Accountable and goal oriented
Necessary physical abilities including finger dexterity, talking, hearing, repetitive motions, visual acuity, reasoning ability, basic mathematics ability, and language ability
Ability to stand and walk for 95-100% of shift including ability to bend, reach, and lift up to 50 pounds
Ability to work in team environments and handle fast-paced, changing situations
Effective verbal and written communication skills
Able to travel occasionally to other locations as needed.

Job Qualifications

Bachelor's degree in Business, Finance, Hospitality, or Hotel/Restaurant Management or related discipline, or equivalent professional experience
Assistant General Manager or prior Unit General Manager experience with a similar organization
Completion of Apple II Management training
Minimum 7+ years of multi-unit restaurant management experience with direct profit and loss accountability
Exemplary restaurant operations leadership skills
Superior business acumen including at the market level
Ability to champion and integrate change regularly
Strong multi-tasking skills
High degree of stress tolerance
Ability to adapt quickly to change
Self-motivated and disciplined
Accountable and goal oriented
Demonstrated leadership and coaching abilities
Excellent communication and interpersonal skills
Proficiency with store-related technology
Ability to build and maintain positive relationships with team members and local authorities.

Job Duties

Ensures prompt, friendly service according to company guidelines
Builds a culture using the vision and mission statement to guide values
Ensures immediate response and correction of all verbal guest complaints by self and staff
Ensures guest experience as a priority with self and staff utilizing a target goal of 100% table visitation
Teaches and enforces alcohol awareness and builds a positive relationship with local authorities
Maintains adequate inventory levels
Ensures product preparation and presentation meet company standards
Participates in community to increase sales and restaurant awareness
Implements and executes incentive contests and educates team members on promotions and new menu offerings
Oversees and schedules team members to meet sales demands
Maintains safety and security programs according to company policy and government standards
Promotes and manages restaurant organization, cleanliness, and sanitation
Institutes preventative maintenance of all equipment and building and corrects needed repairs
Advises area director of any non-routine situations
Communicates daily with other managers through management log and shift change meetings
Completes all other assigned duties and responsibilities
Ensures quality recruitment and referrals of potential management candidates
Adheres to and promotes training procedures of new managers
Maintains trained staff through orientation, individual training, meetings, and policy implementation
Develops managers through monthly reviews and written evaluations every six months
Assesses team member effectiveness and provides candid, fair feedback regularly
Ensures correct staffing levels and conducts thorough selecting interviews
Selects new team members based on competency identification
Conducts exit interviews
Ensures proper execution of training systems emphasizing their importance
Ensures acceptable team member performance and institutes progressive discipline when appropriate
Conducts weekly management meetings and employee meetings quarterly
Ensures compliance with company policies and communicates changes
Ensures timely performance one-on-ones and written evaluations
Acts as coach to all team members
Ensures administrative and accounting duties are completed properly
Maintains and controls company assets
Assures compliance with local, state, and federal laws and regulations
Manages operating budgets to meet or exceed goals
Oversees service contracts and maintenance
Monitors capital expenditures
Analyzes systems and procedures with area director for continuous improvement
Ensures adherence to cash handling procedures
Performs and analyzes weekly food and liquor inventories and costs
Prepares, oversees, and submits accurate paperwork to area director
Inspires cooperation and teamwork by building a culture aligned with the company roadmap
Promotes guest obsession among team members
Completes assignments properly and on schedule
Develops goals and action plans for personal and professional growth
Provides a role model for managers and team members
Exhibits a professional image
Is a subject matter expert on all store-related technology.