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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $65,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
performance bonuses
Job Description
Big City Wings is a renowned chain of casual dining restaurants recognized for its vibrant atmosphere, delicious wings, and a variety of American-style dishes. Operating across multiple locations, Big City Wings prides itself on delivering exceptional guest experiences through a combination of quality food, outstanding service, and a welcoming environment. Known for creating a fun and energetic game day atmosphere especially during major sporting events like the Super Bowl and playoffs, the restaurant caters to both casual diners and sports enthusiasts alike. The company emphasizes teamwork, community involvement, and maintaining high standards in sanitation, food quality, and responsible service. With... Show More
Job Requirements
- High school diploma or equivalent
- minimum of 2 years experience in restaurant management or similar supervisory position
- valid food handler certification
- ability to stand for extended periods
- ability to lift up to 50 pounds
- strong organizational skills
- effective communication skills
- availability to work all days of the week including holidays
Job Qualifications
- High school diploma or equivalent
- prior experience in restaurant management or supervisory role
- knowledge of food safety and sanitation standards
- strong leadership and interpersonal skills
- ability to manage budgets and payroll
- excellent communication and organizational skills
- ability to resolve guest complaints effectively
- proficiency in staff training and development
- ability to work flexible hours including weekends and holidays
- basic computer skills including familiarity with point-of-sale systems
- knowledge of federal, state, and local health and labor regulations
Job Duties
- Promote, work, and act in a manner consistent with the mission of Big City Wings
- effectively delegate work, manage timelines and meet deadlines
- ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
- monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
- achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety, alcohol sales and labor requirements of the restaurant, employees, and guests
- control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- count money and make bank deposits
- investigate and resolve complaints regarding food quality, service, or accommodations
- coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
- ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures
- review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
- maintain food and equipment inventories, and keep inventory records
- schedule staff hours and assign duties
- establish standards for personnel performance and customer service
- perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
- organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance
- administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- continually strive to develop staff in all areas of managerial and professional development
- order and purchase supplies
- review work procedures and operational problems to determine ways to improve service, performance, or safety
- assess staffing needs and recruit staff
- arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
- track the number, type, and cost of items sold to determine which items may be unpopular or less profitable
- create the best game day atmosphere
- attend all scheduled management meetings and offer suggestions for improvement
- coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
- fill-in for fellow employees where needed to ensure guest service standards and efficient operations
- communication with your team and upper management via email, text, group message or verbally
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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