General Manager - All Locations

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,000.00 - $65,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

performance bonuses

Job Description

Big City Wings is a renowned chain of casual dining restaurants recognized for its vibrant atmosphere, delicious wings, and a variety of American-style dishes. Operating across multiple locations, Big City Wings prides itself on delivering exceptional guest experiences through a combination of quality food, outstanding service, and a welcoming environment. Known for creating a fun and energetic game day atmosphere especially during major sporting events like the Super Bowl and playoffs, the restaurant caters to both casual diners and sports enthusiasts alike. The company emphasizes teamwork, community involvement, and maintaining high standards in sanitation, food quality, and responsible service. With a commitment to employee development and customer satisfaction, Big City Wings has established itself as a preferred destination for wing lovers and casual dining patrons throughout its locations.

The role of the Restaurant Manager at Big City Wings is pivotal in maintaining operational excellence and ensuring a top-tier dining experience for guests. This full-time position reports directly to a Regional Supervisor, Director of Operations, or Owner, offering a leadership opportunity within a dynamic and fast-paced environment. The Restaurant Manager is responsible for overseeing all aspects of restaurant operations including sales achievements, cost control, employee staffing and retention, food quality, cleanliness, and compliance with health, safety, and alcohol service regulations. This comprehensive leadership position requires a hands-on approach, with responsibilities ranging from managing daily operations and staff scheduling to financial oversight and customer service enhancement. The manager will also play a critical role in employee training and development, fostering a positive and productive workplace culture that aligns with Big City Wings’ mission and values.

In this leadership role, the manager will delegate tasks effectively, ensure timely completion of training programs, and maintain adherence to company policies and procedures. Monitoring compliance with health, fire, and labor regulations is key, along with maintaining food inventory, budgeting, and payroll management. The Restaurant Manager must also be skilled in resolving guest complaints, managing cash handling and reconciliation, and coordinating staff to ensure efficient food preparation and service. Additional duties include ordering supplies, managing equipment maintenance, organizing promotional campaigns, and ensuring the restaurant's financial goals are met through careful analysis and adjustments. The manager also facilitates communication between staff and upper management, ensuring smooth operations and consistent service quality.

Given the nature of the restaurant industry and the active involvement required, this role involves physical demands such as standing for long hours, bending, lifting up to 50 pounds, and moving restaurant furniture to accommodate guest needs. Candidates must have the ability to work every day of the week including holidays to support the restaurant’s operational demands.

Overall, the Restaurant Manager position at Big City Wings offers an exciting career opportunity for proactive, organized, and customer-focused leaders looking to thrive in the hospitality sector. The role offers prospects for professional growth and the chance to be part of a well-respected brand known for its community presence and high standards of service.

Job Requirements

High school diploma or equivalent
minimum of 2 years experience in restaurant management or similar supervisory position
valid food handler certification
ability to stand for extended periods
ability to lift up to 50 pounds
strong organizational skills
effective communication skills
availability to work all days of the week including holidays

Job Qualifications

High school diploma or equivalent
prior experience in restaurant management or supervisory role
knowledge of food safety and sanitation standards
strong leadership and interpersonal skills
ability to manage budgets and payroll
excellent communication and organizational skills
ability to resolve guest complaints effectively
proficiency in staff training and development
ability to work flexible hours including weekends and holidays
basic computer skills including familiarity with point-of-sale systems
knowledge of federal, state, and local health and labor regulations

Job Duties

Promote, work, and act in a manner consistent with the mission of Big City Wings
effectively delegate work, manage timelines and meet deadlines
ensure that all restaurant policies, procedures, standards, specifications, guidelines, and training programs and followed and completed on a timely basis
monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
ensure compliance with all federal, state, county and municipal regulations that pertain to health, safety, alcohol sales and labor requirements of the restaurant, employees, and guests
control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
count money and make bank deposits
investigate and resolve complaints regarding food quality, service, or accommodations
coordinate assignments of cooking personnel to ensure economical use of food and timely preparation
ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant's receiving policies and procedures
review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
maintain food and equipment inventories, and keep inventory records
schedule staff hours and assign duties
establish standards for personnel performance and customer service
perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary
organize and direct worker training programs, resolve personnel problems, make hiring and termination decisions, and evaluate employee performance
administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
continually strive to develop staff in all areas of managerial and professional development
order and purchase supplies
review work procedures and operational problems to determine ways to improve service, performance, or safety
assess staffing needs and recruit staff
arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control
track the number, type, and cost of items sold to determine which items may be unpopular or less profitable
create the best game day atmosphere
attend all scheduled management meetings and offer suggestions for improvement
coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant
fill-in for fellow employees where needed to ensure guest service standards and efficient operations
communication with your team and upper management via email, text, group message or verbally