General Manager - All Locations

Big City Wings is a well-established chain of casual dining restaurants that specializes in offering a vibrant and exciting atmosphere paired with a diverse menu centered around flavorful wings and American-style cuisine. Renowned for creating the perfect game day environment, Big City Wings caters to sports enthusiasts and families alike, providing a welcoming and energetic setting where guests can enjoy high-quality food, attentive service, and a strong community vibe. With multiple locations, Big City Wings operates with a strong commitment to maintaining excellent standards in food quality, guest satisfaction, cleanliness, and responsible alcohol service across all of its restaurants.

The role of Restaurant Manager at Big City Wings is a critical leadership position that involves overseeing all aspects of restaurant operations to achieve key business objectives. Reporting directly to the Regional Supervisor, Director of Operations, or Owner, the Restaurant Manager plays a pivotal role in managing day-to-day functions including sales targets, cost controls, employee training and retention, and overall guest experience. This leadership role requires someone who is passionate about hospitality and dedicated to creating an engaging, safe, and efficient dining environment.

Restaurant Managers at Big City Wings are responsible for ensuring that the restaurant complies with all health, safety, and labor regulations while maintaining high standards of food quality and service. The position demands strong organizational skills for scheduling staff, managing inventory and budgets, and executing marketing initiatives that promote menu items and drive sales. Additionally, leadership capabilities are essential for motivating team members, resolving employee and guest concerns, and providing consistent training and development opportunities.

This role also includes responsibilities such as monitoring food preparation and presentation, maintaining sanitation standards, overseeing cash handling and financial reporting, and coordinating facility maintenance. The Restaurant Manager leads by example, performing food preparation or service tasks when necessary, and cultivating a positive work environment that encourages teamwork and operational excellence. Working at Big City Wings means contributing to a dynamic restaurant experience that emphasizes quality, efficiency, and community engagement, particularly during major sporting events and holidays.

This full-time position operates seven days a week, including holidays, reflecting the need for flexibility and dedication to meet the demands of a busy restaurant schedule. Passionate individuals with experience in restaurant management or a related field who thrive in fast-paced, customer-oriented environments are encouraged to apply for this opportunity to lead and grow with Big City Wings.