Job Overview
Compensation
Salary
Range $47,900.00 - $71,600.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Bonus opportunities
flexible schedule
Job Description
This job opportunity is with a well-established quick-service restaurant (QSR) franchise that focuses on delivering outstanding guest experiences through committed service, quality food, and operational excellence. The restaurant industry is known for its fast-paced environment, rigorous standards, and the need for effective leadership to maintain profitability and customer satisfaction. This particular restaurant operates under the guidelines set forth by both the owner and franchisor, ensuring that all operational practices align with the company’s strict quality and service standards. The restaurant prides itself on incorporating PRIDE systems and routines to uphold consistency across service, cleanliness, and product quality.
The role of Restaurant Manager is vital to the success and smooth operation of the establishment. This position oversees the entire restaurant operation which encompasses financial performance, product production, inventory control, personnel management, sales initiatives, and marketing efforts. As the key decision-maker on site, the Restaurant Manager is responsible for maintaining accountability in all departments and ensuring the restaurant meets or exceeds company standards for guest service and operational efficiency. They work closely with the district manager (DM) to develop and implement the restaurant's game plan, aimed at increasing sales, optimizing labor and food costs, and fostering employee development.
This leadership role requires strong capabilities in both management and customer relations. The manager is expected to maintain a positive working environment that promotes teamwork, morale, and productivity among staff. This includes training and developing assistant managers and hourly employees, scheduling effectively to meet varying sales volumes, and directly addressing customer complaints with appropriate resolution strategies. Additionally, they are responsible for managing the restaurant's profit and loss (P&L), optimizing controllable expenses, and ensuring compliance with company policies and operational standards.
The position requires working in a dynamic, high-volume restaurant setting where the manager must be able to perform under pressure and multitask across multiple areas successfully. Physical demands include standing for extended periods, working in varying temperature conditions, and the ability to lift up to 50 pounds. The role demands an individual who is detail-oriented, organized, and capable of balancing guest satisfaction with operational management to drive business success.
This is a fantastic opportunity for experienced restaurant management professionals who thrive in a fast-paced environment and are looking to further their career within a supportive and growth-oriented company. The Restaurant Manager will play a critical role in shaping the team culture, delivering consistent quality service, and achieving financial goals. Commitment to company standards and guest satisfaction, combined with effective leadership and operational skills, defines success in this position.
The role of Restaurant Manager is vital to the success and smooth operation of the establishment. This position oversees the entire restaurant operation which encompasses financial performance, product production, inventory control, personnel management, sales initiatives, and marketing efforts. As the key decision-maker on site, the Restaurant Manager is responsible for maintaining accountability in all departments and ensuring the restaurant meets or exceeds company standards for guest service and operational efficiency. They work closely with the district manager (DM) to develop and implement the restaurant's game plan, aimed at increasing sales, optimizing labor and food costs, and fostering employee development.
This leadership role requires strong capabilities in both management and customer relations. The manager is expected to maintain a positive working environment that promotes teamwork, morale, and productivity among staff. This includes training and developing assistant managers and hourly employees, scheduling effectively to meet varying sales volumes, and directly addressing customer complaints with appropriate resolution strategies. Additionally, they are responsible for managing the restaurant's profit and loss (P&L), optimizing controllable expenses, and ensuring compliance with company policies and operational standards.
The position requires working in a dynamic, high-volume restaurant setting where the manager must be able to perform under pressure and multitask across multiple areas successfully. Physical demands include standing for extended periods, working in varying temperature conditions, and the ability to lift up to 50 pounds. The role demands an individual who is detail-oriented, organized, and capable of balancing guest satisfaction with operational management to drive business success.
This is a fantastic opportunity for experienced restaurant management professionals who thrive in a fast-paced environment and are looking to further their career within a supportive and growth-oriented company. The Restaurant Manager will play a critical role in shaping the team culture, delivering consistent quality service, and achieving financial goals. Commitment to company standards and guest satisfaction, combined with effective leadership and operational skills, defines success in this position.
Job Requirements
- Three to five years of restaurant management experience preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Must have excellent customer service and employee relations skills
- Must be detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Must be able to perform under pressure in a high volume restaurant, including moving and responding quickly for long periods of time
- Must be able to work in and out of different temperature ranges
- Must be able to stand for long periods of time
- Must be able to lift up to 50 pounds
- Must have excellent customer service skills and exhibit good manners, proper personal hygiene, positive attitude and promptness
Job Qualifications
- Three to five years of restaurant management experience preferred
- QSR experience strongly preferred
- High school diploma or equivalent required
- Proven track record in management of COGS and labor
- Excellent customer service and employee relations skills
- Detail oriented with the capability to oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment
- Ability to perform under pressure in a high volume restaurant
- Capable of standing for long periods of time
- Able to work in and out of different temperature ranges
- Able to lift up to 50 pounds
- Good manners, proper personal hygiene, positive attitude and promptness
Job Duties
- Oversees and manages all areas of restaurant and makes final decisions on matters of importance
- Ensures that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant
- Responsible for the development and achievement of the restaurant's game plan by working with their DM
- Ensures guest service in all areas meets company standards
- Responds to customer complaints, taking prompt and appropriate action to resolve problems and to ensure customer satisfaction is maintained
- Works with local chamber and schools to increase restaurant sales
- Staffs, trains and develops assistant managers and hourly employees through orientations, ongoing feedback, the establishment of performance expectations and by conducting performance reviews
- Responsible for effective management schedules and ensures that restaurant is properly staffed for all day parts and sales volumes
- Manages restaurant P & L to optimize manageable profit, controls COGS, Labor, and Controllables (semi-fixed expenses)
- Performs other duties and responsibilities as requested by DM
- Manages the entire operation of the restaurant through the development and growth of staff, sales and profitability to meet goals established in location's game plan
- Ensures the restaurant is in accordance with established company standards, policies and procedures
- Assists in the success of the restaurant by ensuring guest satisfaction through adhering to company standards for quality, value, service and cleanliness
- Maintains a positive working relationship with all restaurant team members to foster and promote a cooperative and pleasant working climate which will be conducive to maximize employee morale, productivity and efficiency
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