General Manager

Kyle, TX, USA|

Job Overview

Benefits

Great pay

cool uniform

Employee Discounts

Training and Development

flexible scheduling

career advancement

Paid Time Off

Job Description

SONIC Drive-In is an iconic American fast-food restaurant chain known for its unique drive-in service where carhops deliver orders directly to customers' vehicles. Established with a commitment to providing an outstanding dining experience, SONIC specializes in made-to-order burgers, hand-cut onion rings, and real ice cream shakes that have become favorites across the nation. The company prides itself on combining nostalgic drive-in culture with modern convenience, creating an environment that is both fun and efficient. SONIC and its independent franchise owners are dedicated to delivering great service and memorable experiences every day. They emphasize employee and customer satisfaction, fostering a positive culture where one can grow professionally in a supportive setting. This position offers the opportunity to lead within a dynamic fast-food environment where customer engagement and operational excellence are paramount.

The General Manager role at SONIC Drive-In is a leadership position that carries the responsibility of directing and managing all aspects of restaurant operations to ensure outstanding customer service and smooth workflow. The General Manager serves as the commander of the restaurant, leading employees to uphold the brand’s high operational standards. This role encompasses training and coaching team members including crew, carhops, and skating carhops to maintain quality service and food preparation. The manager ensures that all food safety and cleanliness protocols are strictly adhered to, maintaining an inviting and sanitary restaurant environment.

Key responsibilities include preparing work schedules, monitoring inventory and ordering supplies responsibly to meet cost control procedures, and handling payroll and employment records. The General Manager also plays an essential role in employee management including hiring, interviewing, and motivating staff to achieve optimal performance and proper staffing levels. They act as a point of resolution for customer complaints and work diligently to enhance guest satisfaction. Additionally, the General Manager analyzes sales trends and operational reports, developing strategic action plans to improve financial outcomes. This position requires flexibility to work irregular hours including nights, weekends, holidays, and offers a rewarding career path for candidates passionate about restaurant management and customer service. The position promises a cool uniform and great pay alongside the opportunity to be part of a beloved American drive-in tradition that continues to evolve while delivering a unique and sensational guest experience.

Job Requirements

High school diploma or equivalent
Minimum of two years restaurant management experience
Ability to work a minimum 5 day workweek with 4 closing shifts or 4 day workweek guaranteed
Availability to work nights, weekends and holidays
Knowledge of recruiting and interviewing practices
Familiarity with labor, health and sanitation laws
Strong leadership and communication skills
Basic accounting and computer proficiency
Ability to follow directions independently
Multi-tasking and problem-solving skills
Commitment to company appearance and hygiene policies

Job Qualifications

High school diploma or equivalent
Advanced studies in business, restaurant management or related fields preferred
Minimum of two years restaurant management experience, preferably in quick service restaurants
Knowledge of recruiting, interviewing and selection practices
Understanding of federal and state labor laws and local health and sanitation regulations
Strong leadership and supervisory skills
Effective verbal and written communication skills
Basic accounting and computer skills
Ability to follow directions and work autonomously
Strong multi-tasking and problem-solving abilities
Decision-making and conflict-resolution skills
Willingness to adhere to appearance, uniform and hygiene standards

Job Duties

Manage, train, monitor and coach crew, team members, carhops and skating carhops
Direct and assign drive-in restaurant employees to meet operational standards
Ensure compliance with employee handbook, policies and practices
Perform restaurant opening and closing duties
Prepare employee work schedules and adjust staffing levels
Monitor and maintain inventory levels and place orders
Maintain employment and payroll records
Reinforce customer service mentality and resolve guest requests and complaints
Interview and hire new crew and management team members
Prepare operational reports and develop action plans
Develop and implement marketing plans