General Manager

Spokane Valley, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $95,000.00 - $118,000.00

Benefits

vacation

sick days

Holidays

401(k) retirement plan

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

voluntary long-term disability

Job Description

Transdev is a leading global mobility company dedicated to providing safe, reliable, and innovative transportation solutions that empower communities to move freely every day. Operating in 19 countries and supported by a diverse team of over 110,000 employees worldwide, Transdev U.S. manages mobility services across 400 locations with a fleet exceeding 17,000 vehicles. This vast network comprises contracts with cities, counties, airports, companies, and universities, making Transdev a critical partner in facilitating efficient and sustainable transportation systems across North America. Known for its commitment to safety, operational excellence, and community engagement, Transdev offers an environment that supports professional growth while contributing to the public good. Transdev’s corporate policies ensure a drug-free workplace and a welcoming, equitable recruitment process that values diversity and inclusiveness, providing equal employment opportunities regardless of race, gender, age, disability, or other legally protected statuses.

The General Manager role located in Spokane, WA, represents a key leadership position responsible for overseeing overall operations to deliver safe and dependable transportation services. This full-time position offers a competitive salary range from $95,000 to $118,000 and a comprehensive benefits package including vacation, sick days, holidays, medical, dental, vision coverage, life insurance, short- and long-term disability plans, and a 401(k) retirement plan.

The General Manager will actively direct all operational aspects of the transit services contract, including employee leadership, risk management, financial oversight, and client and customer relationship management. This role requires continuous collaboration with employees, union representatives, clients, and the local community to ensure that service performance aligns with the contracted standards and safety benchmarks. Strategic responsibilities include setting commercial and operational directions tailored to local and contractual requirements, optimizing asset utilization such as vehicle scheduling and maintenance, and identifying business growth opportunities. Proficient management of key performance indicators and budgetary compliance is essential to maintaining positive operational results and financial health. The successful candidate will be integral in enforcing compliance with state, federal, and Transdev corporate safety regulations, fostering an inclusive workforce, and ensuring environmental sustainability.

In addition to managing a multi-disciplinary team, the General Manager is expected to nurture employee development through appropriate training and professional growth initiatives, while also implementing environmental compliance measures. This role demands strong communication and negotiation skills to effectively navigate labor relations and union engagement. Candidates should possess a robust knowledge of transit operations, relevant laws, technology in transportation, and financial cost control. This position is subject to Department of Transportation (DOT) drug testing regulations and requires the physical capability to work flexible hours, including possible shifts that blend indoor and outdoor environments.

Transdev’s General Manager role is a strategic and hands-on position that invites experienced professionals to lead and shape community transit services that contribute to the quality of life and economic vitality of their service areas.

Job Requirements

Must be able to work shifts or flexible work schedules as needed
employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
ability to work in a combination of indoor and outdoor environments
subject to DOT drug testing and physical if applicable
eligible to work in the United States without requiring sponsorship
successful completion of a pre-employment drug screen
reasonable accommodation may be made to enable individuals with disabilities to perform essential functions

Job Qualifications

Completion of a four (4) year college degree in a relevant field is desirable, although a combination of relevant experience and education will be considered
experience in Business Administration, Logistics, Transportation, or related field or equivalent business experience preferred
at least 5 years of experience managing a fixed route or paratransit bus operation of similar size and scope
knowledge of relevant federal and state employment laws
thorough knowledge of transit system regulations and operations
ability to build solid and maintain strong working relationships with clients
ability to manage cost control and financial budget
working knowledge and proficiency with Microsoft Office Suite
understanding of technology, apps, Wi-Fi, and understanding of transportation technology
strong written and oral communication skills
excellent presentation skills
ability to influence people at all levels of the organization
ability to organize and perform work efficiently
strong attention to detail
ability to navigate Labor Relations issues and work effectively with union partners, including labor grievances and negotiations

Job Duties

Continuously builds relationships with employees, the client, union partners, and the local community
according to location/client contract, sets commercial and operational strategic direction for the business unit team
leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives
identifies, suggests, and develops business growth opportunities
optimizes the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management
identifies and analyzes KPIs to maintain positive results
ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies
determines and delivers business unit budget
ensures compliance with state and federal regulations and compliance with Transdev corporate safety standards
oversees all staff management and assigns development training in liaison with the corporate team as appropriate
ensures effective environmental compliance and sustainability management
provides complete and accurate data collection, compilation, analysis, and reporting
performs other duties as required