General Manager

Fort Wayne, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $60,000.00 - $80,000.00

Work Schedule

Standard Hours

Benefits

competitive salary

Quarterly bonus

Free car washes

Paid Time Off

Continuing education reimbursement

flexible schedules

refer a friend bonus

Paid training

career path development

free uniforms

Job Description

Tip Top Car Wash is a rapidly growing car wash company dedicated to providing exceptional service and a superior customer experience in the car wash industry. Known for its high standards of cleanliness, safety, and operational efficiency, Tip Top Car Wash prides itself on delivering top-notch car care while fostering a positive and energetic workplace culture. The company is currently experiencing unprecedented growth, offering exciting new opportunities for energetic, enthusiastic, and dynamic individuals who want to work alongside some of the greatest professionals in the industry. With multiple positions available, including management and non-management roles, the company seeks individuals who are passionate about customer service, team leadership, and driving operational success.

The General Manager role at Tip Top Car Wash is a critical leadership position responsible for overseeing the overall performance of an individual car wash location. This full-time position (45+ hours per week) requires a results-driven leader who can manage daily operations, financial outcomes, team development, customer satisfaction, safety compliance, and facility standards. The General Manager is charged with leading the site team, executing company initiatives, and ensuring operational discipline to promote revenue growth, membership acquisition, and effective cost control. Success in this role is measured by the ability to grow memberships, maintain revenue targets, manage labor efficiently, ensure safety compliance, uphold customer service excellence, and foster the development and retention of site-level leaders and team members.

This position offers a competitive salary along with a quarterly bonus opportunity, reflecting the company’s commitment to rewarding outstanding performance. Additional benefits include free car washes, paid time off, continuing education reimbursement up to $2,500 annually, flexible schedules to promote work-life balance, referral bonuses, paid training, career path development, and free uniforms. The General Manager uses independent judgement and discretion in day-to-day operations, balancing strategic leadership with hands-on management to ensure the site is operating at its best. This role is ideal for those who have prior leadership experience in retail, service, hospitality, or car wash operations and are ready to make a significant impact in a fast-paced, customer-focused environment. If you are motivated by challenges, eager to lead a team, and committed to delivering exceptional service, Tip Top Car Wash invites you to apply and become part of a thriving company with a promising future.

Job Requirements

Previous leadership experience in retail, service, hospitality, or car wash operations
Demonstrated ability to manage daily operations and lead teams effectively
Strong customer service, communication, and organizational skills
Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment
Basic computer proficiency and ability to use operational systems
Mechanically inclined with ability to identify and address minor maintenance issues
Ability to work flexible hours including evenings and weekends
High School Diploma or equivalent required

Job Qualifications

Previous leadership experience in retail, service, hospitality, or car wash operations
Demonstrated ability to manage daily operations and lead teams effectively
Strong customer service, communication, and organizational skills
Ability to manage time, prioritize tasks, and problem-solve in a fast-paced environment
Basic computer proficiency and ability to use operational systems
Mechanically inclined with ability to identify and address minor maintenance issues
Ability to work flexible hours including evenings and weekends
High School Diploma or equivalent required

Job Duties

Own site-level performance including revenue, memberships, labor efficiency, cost control, and profitability
Execute daily operations to ensure consistent service, throughput, and site readiness
Maintain efficient staffing schedules aligned with business demand and labor targets
Monitor and manage site-level inventory including chemicals, supplies, and operational materials
Identify and resolve operational issues, including minor mechanical and maintenance needs
Maintain accurate administrative records including scheduling, inventory tracking, and required reporting
Lead, coach, and develop site team members and shift leaders
Hire, train, and onboard new employees in accordance with company standards
Conduct performance reviews, provide feedback, and take corrective action when necessary, including termination
Maintain consistent training on systems, procedures, safety, and customer service expectations
Foster a positive, accountable, and high-performing team culture
Deliver a consistently positive customer experience across all touchpoints
Resolve customer concerns promptly and professionally while minimizing claims and losses
Drive site-level sales, membership growth, promotions, and local marketing initiatives
Support fundraising and community engagement efforts as directed
Own execution of company safety programs and ensure compliance with all policies and procedures
Maintain high standards of cleanliness across the tunnel, vacuum lot, customer areas, and backroom
Ensure equipment, tools, and workspaces are maintained in a safe and organized condition
Identify safety risks and take immediate corrective action
Perform other duties as assigned to support business needs
Directly supervise site-level employees and shift leaders
Set clear expectations, schedules, and performance standards
Monitor productivity and provide ongoing coaching and accountability