General Manager

Durham, NC, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

Job Description

Zaxbys is a widely recognized fast-casual restaurant chain known for its dedication to delivering a unique dining experience focused on camaraderie, great food, and fun. Established with the mission of providing an atmosphere where guests not only enjoy delicious meals but also create lasting memories with friends and family, Zaxbys stands out in the quick-service restaurant industry. The company prides itself on a strong culture that nurtures both its employees and customers, emphasizing teamwork, respect, and excellence. As Zaxbys continues to grow and expand its footprint, it offers excellent career opportunities and a supportive working environment for individuals passionate about hospitality and leadership. With competitive pay, bonuses, free meals, and comprehensive benefits, Zaxbys demonstrates a commitment to the welfare and growth of its team members.

The role of General Manager at Zaxbys is central to ensuring the success and smooth operation of the restaurant. Reporting directly to higher management, the General Manager is entrusted with leading the team, upholding operational standards, driving sales growth, and fostering an engaging and positive workplace culture. This position requires an individual who is not only highly organized but also an inspiring leader capable of motivating staff, enhancing performance, and managing daily business functions efficiently. The General Manager oversees staffing, team member development, cost management, and service quality. They play a key role in executing company goals and objectives through strategic planning and practical management.

A successful General Manager at Zaxbys must commit to continuous development, including completing training programs such as the Zaxbys General Manager Development Plan and Operations Excellence Capstone Class. Additionally, they must achieve and maintain certifications like food safety and manager certification. The role involves ensuring exceptional guest experiences by maintaining service, product quality, and cleanliness standards consistently. General Managers are responsible for recruiting, training, coaching, and retaining top talent while promoting a culture of accountability and positive morale. They create effective work schedules, manage shift assignments, and ensure compliance with all company, franchise, and legal policies and procedures.

Financial stewardship is a critical component of this role. General Managers are tasked with managing profitability by driving sales, controlling labor and operational costs, and minimizing losses. They engage with the local community to build relationships that foster increased sales and brand loyalty. Performance reviews for both crew members and managers fall under their purview, ensuring the team is continually developing, productive, and aligned with organizational values.

The General Manager must also handle any guest or team member complaints or concerns professionally and promptly, ensuring a respectful and positive resolution. Safety is a top priority; therefore, enforcing safety protocols and ensuring all team members adhere to guidelines is essential. Flexibility and a proactive attitude are expected to meet and exceed job responsibilities. This is an excellent opportunity for experienced management professionals who are passionate about leading dynamic teams in a fast-paced, customer-focused environment. Zaxbys provides a rewarding work culture complete with comprehensive benefits, including medical, dental, vision insurance, disability coverage, life insurance, and a 401(k) plan with employer match, providing a strong foundation for career growth and personal well-being.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Possess leadership qualities, organizational skills, and ability to interact cooperatively with others
High school diploma or equivalent
3-5 years management experience
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class, Food safety certification and manager certification, and any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly