General Manager

Raleigh, NC, USA|

Job Overview

Compensation

Salary

Range $46,600.00 - $69,700.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k) with employer match

competitive pay

bonus potential

Free Meals

Paid Time Off

Paid holidays

Employee Referral Program

Opportunities to Advance

Job Description

Zaxbys is a renowned fast-casual restaurant chain that has established itself as a beloved destination for guests seeking not only delicious food but also an enjoyable social atmosphere. Known for its flavorful chicken dishes, Zaxbys offers a unique dining experience where people come to have fun, spend quality time with friends, and create lasting memories. Founded with a commitment to great food and excellent customer service, Zaxbys has grown extensively across various regions, gaining a loyal following due to its consistent quality and welcoming environment. The company prides itself on fostering a culture that values both guest satisfaction and team member development, making it an exceptional place to work and grow professionally.

The role of a General Manager at Zaxbys is central to the success of each restaurant location. This leadership position calls for a passionate, strategic, and hands-on professional who will guide and inspire their team to deliver excellent food and hospitality. General Managers are entrusted with the comprehensive management of restaurant operations, including staff recruitment, development, and retention; overseeing daily activities to ensure smooth and productive workflows; and maintaining high standards in service quality, cleanliness, and operational compliance.

Zaxbys emphasizes creating a positive culture and high morale among team members, which directly translates to superior guest experiences. The General Manager plays a critical role in mentoring and coaching employees at all levels, fostering a supportive and motivating environment that drives individual and collective growth. This position requires a proactive approach to sales growth, cost control, and the efficient management of resources to maximize profitability. The General Manager also leads by example, demonstrating effective communication, problem-solving, and leadership skills daily.

Furthermore, Zaxbys values continuous improvement and accountability. The General Manager is expected to complete various professional development and certification programs, manage performance metrics, and implement action plans aligned with company objectives. This position offers a competitive salary along with a lucrative bonus potential of up to 24% of the annual salary, paid quarterly. Additional benefits include free meals, paid time off, paid holidays, and a comprehensive employee referral program. There are also extensive health and wellness benefits such as medical, dental, and vision insurance, life insurance, disability coverage, and a 401(k) plan with an employer match for eligible employees.

Overall, working as a General Manager at Zaxbys offers a rewarding opportunity to lead a dynamic team in a fast-paced, customer-focused environment. The role is perfect for individuals who are passionate about hospitality, eager to develop leadership skills, and committed to driving business success through excellent operational management and team collaboration.

Job Requirements

Must be 21 years of age or older
Must have a valid driver's license, vehicle insurance, and reliable transportation
Open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: High school diploma or equivalent and some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

High school diploma or equivalent and some college preferred
3-5 years management experience
Restaurant management experience preferred
Leadership qualities
Organizational skills
Ability to interact cooperatively with others

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class and food safety certification and manager certification and any additional training required by Zax LLC
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Ensure team members receive proper training including ongoing mentoring, coaching, and development while holding team members accountable for their performance
Ensure effective work schedules are created timely and appropriately to drive sales and control labor costs
Plan and delegate shift assignments including communicating expectations and adjusting as needed
Ensure service, product quality, and cleanliness standards are consistently upheld
Create and maintain a positive culture and healthy team morale by providing guidance and leadership while being an example and role model for the team
Manage profitability through driving sales, controlling costs, developing team members, and ensuring operational standards are consistently upheld
Strive to increase sales by building community relationships and providing outstanding product and service
Control costs and losses and strive to improve at every opportunity by maintaining operational standards, and ensuring compliance with all Zaxbys Franchising LLC and Zax LLC guidelines, policies, and procedures
Complete performance reviews for crew members and assist with performance reviews for managers
Maintain compliance with Zaxbys Franchising LLC, Zax LLC, federal, state, and local laws, guidelines, policies, and procedures
Utilize management tools and keep neat, accurate, and current records
Review performance metrics daily and develop action plans to enhance the execution of systems and processes to improve profitability, sales, and guest experience
Handle and report guest and team member complaints, concerns, injuries timely and in a friendly and respectful manner
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description
Ensure the team works safely and follows all safety guidelines and procedures
Escalate concerns to your supervisor when appropriate
All other duties necessary to ensure restaurant operations function properly