Job Overview

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Compensation

Salary
Range $75,000.00 - $90,000.00
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Benefits

Medical
Dental
Vision
Mental health
ESOP
401K Matching
Education Assistance
store discounts
Paid Time Off
Paid parental leave
wellness programs

Job Description

Wawa, Inc. is a well-established convenience store and food service company recognized for its commitment to exceptional customer experiences and community engagement. Founded in 1964, Wawa has grown into a trusted brand in the United States, known for its fresh food offerings, fuel services, and welcoming store environments. The company prides itself on a strong culture built on teamwork, inclusivity, and associate ownership, fostering professional development and career growth within its ranks. With a focus on quality and service, Wawa continuously innovates to meet the evolving needs of its customers while maintaining deep ties to the communities it serves.

As a General Manager (GM) at Wawa, you become the cornerstone of the store's success. This role involves leading and inspiring a diverse team to deliver outstanding results in all aspects of store operations. Your leadership will be instrumental in driving store profitability, achieving performance goals, and maintaining operational excellence. The role requires overseeing day-to-day activities, ensuring compliance with company policies and regulatory standards, and fostering a customer-centric environment. You will be responsible for creating a collaborative and inclusive work culture, focusing on team development, motivation, and delivering an exceptional shopping experience. The position offers a projected salary range of $75,000 to $90,000, commensurate with experience and location, along with eligibility for monthly bonus incentives.

In this role, you will manage a 24/7 store environment, strategically scheduling staff to maintain optimal coverage and operational efficiency. You will monitor financial performance through detailed analysis of reports and trends, controlling costs and reducing waste to maximize profitability. Ensuring safety and compliance across all store functions is a critical component of your responsibilities, including managing safety programs and continuous improvement initiatives. You will champion company initiatives, clearly communicating their purpose and ensuring successful implementation and long-term adoption. Your ability to hire, train, and develop high-performing teams will drive sustained business growth and foster career advancement within the associate base.

Wawa's robust benefits package reflects its dedication to associate well-being, offering medical, dental, vision, and mental health benefits, an Employee Stock Ownership Plan (ESOP), 401(k) with matching, education assistance, paid time off, paid parental leave, and various wellness programs. The company is committed to providing a supportive and inclusive workplace where associates are valued and given opportunities to reach new heights in their careers. Working at Wawa means contributing to a team that values respect, fairness, and equality, making it an employer of choice for those passionate about leadership and customer service excellence.

Job Requirements

  • High school diploma or GED equivalent
  • Flexible availability to work various shifts including weekends and holidays to meet business needs
  • Proven leadership experience in fast-paced retail food service or fuel environments
  • Proven ability to coach develop and inspire career growth in individuals
  • Excellent communication customer service and relationship-building skills
  • Highly organized detail-oriented and able to manage multiple priorities independently
  • Skilled in problem-solving critical thinking and decision-making
  • Solid understanding of store financials and their impact on business performance
  • Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results

Job Qualifications

  • High school diploma or GED equivalent
  • Proven leadership experience in fast-paced retail food service or fuel environments
  • Proven ability to coach develop and inspire career growth in individuals
  • Excellent communication customer service and relationship-building skills
  • Highly organized detail-oriented and able to manage multiple priorities independently
  • Skilled in problem-solving critical thinking and decision-making
  • Solid understanding of store financials and their impact on business performance
  • Demonstrated ability to proactively recognize trends and drive change to achieve optimal business results

Job Duties

  • Oversee daily store operations ensuring safety service and efficiency while maintaining compliance with audits policies and all regulations
  • Own accountability to meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans
  • Analyze trends control costs reduce waste and manage cash procedures to ensure profitability
  • Monitor trends and proactively collaborate with peers to develop action plans that drive optimal results
  • Ensure store-wide safety service and operational excellence by executing policies driving compliance managing safety programs and implementing continuous improvement initiatives
  • Champion company initiatives communicate the why behind changes and ensure successful implementation and long-term adoption of programs and processes
  • Create an inclusive collaborative team culture focused on achievement motivation and customer service
  • Hire train and develop a high-performing team through coaching performance management and ongoing feedback
  • Support leadership development and drive a culture of excellence through formal talent management processes training and onboarding
  • Maintain proper coverage in a 24/7 environment through strategic scheduling and resource allocation
  • Ensure a seamless and satisfying shopping experience by actively responding to customer feedback resolving issues and creating plans to exceed expectations

Job Criteria

Experience

Mid Level (3-7 years)


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