General Manager

Albuquerque, NM, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $69,000.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

401(k) with employer match

HSA and FSA options

short-term disability

long-term disability

accident insurance

Hospital indemnity plan

Critical Illness Plan

career growth

Pet friendly workplace

Job Description

NVA Pet Resorts is a prominent part of National Veterinary Associates (NVA), recognized as one of the largest private owners of veterinary hospitals and pet resorts across North America. The organization is committed to providing safe, loving, and fun environments for pets, coupled with best-in-class service to pet owners and a supportive culture for its team members. NVA Pet Resorts is known for its dedication to excellence in pet care and customer service, making it a preferred destination for pet boarding, grooming, and daycare. The culture at NVA emphasizes continuous improvement, leadership development, and creating meaningful experiences for pets and their families.

The role of General Manager at NVA Pet Resorts, located at the Canine Country Club - North resort in Albuquerque, Texas, is a full-time position that offers a salary range of $65,000 to $69,000 based on experience. This position is uniquely challenging and rewarding, blending operational leadership with business management responsibilities. As the General Manager, you will be responsible for the overall site performance, including ensuring operational excellence, leading a dedicated team, and fostering a high level of guest satisfaction. This role requires a strategic mindset to drive sales growth, manage profitability, and optimize costs while nurturing a workplace culture where employees thrive and deliver outstanding service.

Your leadership will be instrumental in communicating NVA's mission and values, reinforcing a positive and accountable workplace environment. You will have direct oversight of all aspects of resort operations, including pet care standards, facility management, safety compliance, and financial performance. Your ability to interpret data and key performance indicators will guide decision-making processes to enhance business results and customer experience. Additionally, you will play a vital role in sales and marketing initiatives by leveraging corporate programs, local community engagements, and digital platforms to build brand presence and attract new customers.

This role demands strong leadership skills for talent management, including hiring, training, coaching, and performance evaluations. Creating development opportunities and retaining top talent are crucial to maintaining service excellence and operational continuity. The position also involves direct operational involvement, including being present on shifts as Manager on Duty to ensure smooth day-to-day functionality. You will be accountable for maintaining regulatory compliance with OSHA and other safety standards, managing labor costs, and fostering continuous improvement initiatives within the resort.

Joining NVA Pet Resorts means becoming part of a fast-growing, dynamic organization that values pets as part of the family and supports employee career growth. The General Manager role offers the chance to make a significant impact on both business outcomes and the well-being of pets and their owners in the community. Exceptional candidates for this position are those who thrive in a fast-paced environment, have a passion for people leadership and pet care, and possess proven skills in financial and operational management. This career opportunity is ideal for individuals seeking to lead a high-impact business while working in a fulfilling and pet-friendly atmosphere.

Job Requirements

High school diploma or equivalent
3 to 5 years of management experience including profit and loss responsibility
strong operational leadership skills
proficiency with Microsoft Office and point-of-sale systems
availability to work up to 45 to 50 hours per week including evenings and weekends
valid driver’s license
current insurance including comprehensive and collision
vehicle willing to transport a pet in emergencies
ability to drive change and improve processes in a fast-paced environment

Job Qualifications

High school diploma or equivalent
3 to 5 years of management experience including profit and loss responsibility
strong operational leadership and ability to coach, develop, and hold teams accountable
strong profit and loss management skills
proficiency with Microsoft Office and point-of-sale systems
availability to work up to 45 to 50 hours per week including evenings and weekends
valid driver’s license, current insurance including comprehensive and collision, and a vehicle you are willing to transport a pet in during an emergency
ability to drive change, improve processes, and influence outcomes in a fast-paced environment
experience in hospitality, retail, restaurant management, veterinary, or similar service environments preferred
bilingual skills preferred

Job Duties

Lead by example and communicate NVA’s mission, values, and objectives
build a positive, high-accountability culture grounded in leadership competencies and brand excellence
recognize strong performance, coach gaps, and address concerns in a timely and professional way
develop leadership bench by coaching and growing Assistant General Manager, Shift Leads, and Team Members
own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA
create and execute data-driven resort plan aligned to regional and company initiatives
review financial reports and KPIs to identify trends, solve problems, and capture growth opportunities
teach leaders how to understand performance metrics and take the right actions to hit goals
build and execute comprehensive sales strategy focused on lead generation, conversion, and retention
execute corporate marketing programs and create local market plans to drive demand
develop relationships with local businesses, community groups, and referral sources
use digital channels such as social media, website, and email to capture and nurture leads
track and improve lead performance by optimizing processes and training teams on effective lead capture
hire, onboard, train, and retain a high-performing team across front- and back-of-house operations
ensure completion of required training and certification programs for all team members
provide consistent feedback and performance management aligned to company policy
maintain a strong hiring pipeline to support staffing needs and business growth
build engagement through communication, development opportunities, and proactive retention practices
ensure operational excellence across safety, pet care, facility standards, cleanliness, inventory, and compliance
maintain compliance with OSHA, cash handling, and all operational policies and procedures
ensure appropriate coverage while following scheduling and labor guidelines
lead 1 to 2 shifts per week as Manager on Duty to set expectations, inspect results, and respond to business needs
ensure teams master all resort roles and standards through training, audits, and consistent follow-through
execute daily audits, enforce checklists, and ensure end-of-shift reporting across departments
own action plans for operational hot spots and drive improvements at resort level
escalate concerns and needs to Market Leader or Regional Leader as appropriate