General Manager

NVA Pet Resorts, part of National Veterinary Associates (NVA), is one of the largest private owners of veterinary hospitals and pet resorts across North America. Dedicated to providing safe, loving, and fun environments for pets, NVA Pet Resorts combine expert pet care with best-in-class customer service, fostering a supportive and collaborative culture for its team members. The company prides itself on delivering exceptional experiences for both pets and their owners, ensuring every visit is memorable and stress-free, supported by a team passionate about animals and committed to quality and care.

Located in the beautiful and rapidly growing community of Parker, Colorado, City Bark - Parker resort is currently seeking a full-time General Manager. This leadership role offers a unique opportunity to oversee overall site operations including guest experience, sales growth, financial performance, and team development. The General Manager will be accountable for the day-to-day functioning of the resort and will strategically drive the business forward through operational excellence, employee engagement, and exceptional customer service. This role involves blending hands-on operational management with strong business ownership, ensuring that all aspects of the resort operate efficiently and profitably.

As a General Manager with NVA Pet Resorts, you will lead a passionate team dedicated to nurturing pets in a safe, clean, and loving environment. Your leadership will be grounded in NVA's core values and leadership competencies, emphasizing accountability, communication, and development. You will be responsible for building a positive workplace culture where every team member feels valued, engaged, and motivated to perform at their best. By coaching and mentoring your staff, particularly the Assistant General Manager and Shift Leads, you will help foster professional growth and ensure a high standard of service delivery.

On the business front, this position requires a strong grasp of financial management, including responsibility for profit and loss (P&L). You will manage resort performance against budgets and key metrics such as revenue, labor costs, cost of goods sold, expenses, and EBITDA. Utilizing data-driven insights and financial reports, you will identify trends, solve problems proactively, and seize new growth opportunities. Additionally, you will develop and execute comprehensive sales and marketing strategies tailored to the local market to build strong community relationships and drive business growth. Leveraging digital marketing channels, local partnerships, and corporate programs, you will increase lead generation and customer retention, ensuring that the resort remains a preferred destination for pet owners.

Operational excellence is paramount, and you will ensure compliance with safety standards, OSHA regulations, facility cleanliness, inventory management, and company policies. This involves regular audits, shift oversight as Manager on Duty, and addressing operational hot spots with focused action plans. Your role further includes leading hiring, onboarding, training, and retention efforts to maintain a skilled, well-certified, and engaged workforce capable of delivering exceptional pet care and customer service. The position demands flexibility to work approximately 45 to 50 hours per week, including evenings and weekends, with a hands-on approach supporting your team in real-time.

The salary range for this full-time position is $62,500 to $65,000, depending on experience. This competitive compensation is complemented by a comprehensive benefits package and the chance to be part of a rapidly expanding organization where pets truly are considered part of the family. If you are a dedicated leader with a passion for pets and a talent for operational management, this role presents an exciting opportunity to make an impact in a dynamic, growing sector of the pet care industry.