Five Guys logo

General Manager

Job Overview

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Compensation

Salary
Range $50,600.00 - $75,700.00
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Benefits

Competitive wages
quarterly bonuses
Paid Time Off
401k with employer match
Free Employee Meals
opportunities for growth
health insurance contribution

Job Description

Five Guys Burgers and Fries is a renowned American fast-casual restaurant chain famous for its simple yet delicious concept of serving high-quality burgers and fries. Established with a philosophy prioritizing cleanliness, quality, and friendly customer service, Five Guys has grown to become one of the most popular and successful burger concepts in the United States. The brand has earned widespread acclaim, including being ranked the number one burger in America by the Zagat survey. Five Guys not only prides itself on its food quality but also on its fantastic employee culture and unique working environment.

The company promotes a distinctive work atmosphere where employees are extensively trained to perform diverse roles within the restaurant. Crew members rotate through various positions, including working the register, the grill, morning food preparation, and evening closing duties. This multi-functional skill development fosters a strong sense of teamwork and operational efficiency, making every crew member an integral part of the overall dining experience. The kitchen is open, creating a vibrant and interactive environment where communication and collaboration are encouraged, enhancing the guest experience.

Five Guys also offers a unique crew bonus program that allows employees to earn cash bonuses twice weekly, providing excellent opportunities for higher earnings based on performance. This program motivates staff and supports the company’s commitment to rewarding hard work and dedication.

We are currently seeking a highly motivated and enthusiastic General Manager to lead one of our restaurant locations. This is a full-time, hands-on role perfect for candidates with a passion for leadership and hospitality who thrive in fast-paced environments. The ideal candidate will have at least two years of management experience, preferably in a restaurant setting. Multi-unit management experience is advantageous as Five Guys continues to expand.

As a General Manager at Five Guys, you will be responsible for developing and executing comprehensive business plans aimed at optimizing restaurant performance and maximizing financial results. You will oversee all aspects of restaurant operations, ensuring exceptional food quality, customer service standards, and employee training and development.

Your leadership will involve managing all supervisory duties, including discipline, performance evaluations, training, and terminations. Staffing is an essential part of this role, and you will be responsible for maintaining an accurate staffing plan, interviewing, hiring, and onboarding new team members. A key focus will be maintaining consistency in service and food quality to boost sales while controlling costs effectively.

Integrity and teamwork are foundational values at Five Guys. As General Manager, you’ll serve as a role model instilling trust and dependability among your staff. Providing an exceptional guest experience is paramount. You will manage complaint resolution and ensure dissatisfied customers are transformed into loyal patrons.

Overall, this position requires a dynamic, positive leader who can juggle various responsibilities and drive the restaurant towards operational excellence and growth. Five Guys offers competitive wages, quarterly achievable bonuses, paid time off, 401k with a full employer match, free employee meals, opportunities for career advancement, and monthly contributions towards health insurance for qualifying plans. Join Five Guys and be part of a vibrant team dedicated to serving great food in a welcoming, high-energy environment.

Job Requirements

  • 2 years or more of previous management experience restaurant management experience preferred
  • The ability to communicate effectively with employees and guests through both written and verbal communication bilingual skills are a plus
  • A valid driver's license proof of insurance and a good driving record
  • Basic knowledge of computers
  • A phone and the ability to be contacted outside of normal operating hours if necessary
  • Be ready for a hands-on and work in a fast-paced environment this is not an office job
  • Positive friendly upbeat demeanor
  • Proficiency for leadership and teamwork
  • High sense of urgency
  • High sense of integrity
  • High standard of cleanliness
  • Strong communication skills
  • Enjoys staying busy in a fast-paced environment
  • Desire for personal and professional growth
  • Ability to lift 50 pounds at a time
  • Ability to stand for 8 hours at a time
  • ServSafe Certification is a plus
  • Ability to work all operating shifts including nights and weekends
  • All employees must have valid Southern Nevada Health Department Food Handler Card prior to employment

Job Qualifications

  • Management experience of 2 years or more preferably in restaurant management
  • Strong leadership and teamwork skills
  • Effective written and verbal communication skills
  • Ability to work all operating shifts including nights and weekends
  • Positive friendly upbeat demeanor
  • Desire for personal and professional growth
  • Basic computer knowledge
  • ServSafe Certification is a plus

Job Duties

  • Planning implementing and overseeing supervisory duties including discipline training performance reviews and terminations
  • Maintain an accurate plan of restaurant staffing needs including interviewing and hiring candidates as necessary
  • Ensuring consistent high-quality service and food preparation while adhering to company standards to increase sales and minimize costs
  • Demonstrate integrity in all areas instilling trust and dependability amongst the staff while always working with a team mindset and from a place of respect
  • Providing a positive guest experience in all areas including investigating and resolving complaints promptly and with the hopes of turning dissatisfied guests into regular customers
  • Completing job responsibilities and performance objectives in a timely manner per the restaurant's standards
  • Performing other duties and responsibilities as required or as requested

Job Criteria

Experience

Mid Level (3-7 years)


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