General Manager

Highgate Hotels is a well-established hospitality company known for its dedication to operational excellence and superior guest experiences across its portfolio of hotels. As a leader in the Select Service division, Highgate focuses on maintaining high standards in hotel management, ensuring that profitability is achieved through a balanced approach involving guest satisfaction, revenue growth, cost management, and employee development. The company prides itself on fostering a collaborative work environment that promotes professional growth and adheres to rigorous operational procedures. Highgate Hotels integrates best-in-class training programs, team-oriented culture, and innovative sales strategies to maintain its competitive edge in the hospitality industry.

The General Manager role at Highgate Hotels is a pivotal leadership position responsible for driving the financial success and overall operational health of a hotel within the Select Service division. This full-time position demands a strategic and hands-on leader who can oversee daily operations, inspire a team of department heads and staff, and uphold the company's standards of guest service and property maintenance. The General Manager will play an essential role in coordinating cross-departmental efforts, managing budgets and forecasts, leading sales initiatives, and fostering a positive work environment that supports employee growth and motivation.

In addition to ensuring that the hotel meets its profitability targets through careful revenue management and cost control, the General Manager must maintain the integrity and cleanliness of the property, ensure compliance with all corporate policies, and participate actively in the hotel’s sales efforts by developing key client relationships. The role also requires conducting frequent staff meetings and training sessions to enhance team capability and service standards according to Highgate’s effective training protocols. The General Manager is expected to perform regular inspections of guest rooms and public areas, manage financial and administrative processes including accounts payable and monthly financial submissions, and execute the hiring, coaching, disciplinary, and performance appraisal procedures in line with company standards.

Operating with a customer-centric approach, the General Manager will directly engage with guests during peak hours, greeting and assisting with inquiries to enhance guest satisfaction. They will also ensure the security of hotel assets by overseeing safe handling and audit processes and uphold strict adherence to credit and collection policies. This leadership role is dynamic and requires excellent communication, multitasking, and problem-solving skills, along with the ability to mentor and develop future management personnel. Leadership is further demonstrated by consistent participation in scheduled corporate training and meetings, maintaining a professional appearance, and ensuring a safe, efficient, and welcoming environment for both guests and employees at all times.