General Manager

Northport, AL, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

Vision Insurance

short-term disability

long-term disability

Life insurance

401(k)

Job Description

Zaxbys is a popular and rapidly expanding restaurant chain known for its welcoming atmosphere and delicious menu offerings. The company prides itself not only on serving great food but also on providing a fun and enjoyable experience for its guests. With a vibrant culture centered around community and engagement, Zaxbys offers much more than just a place to eat—it is a place to spend memorable moments with friends and family. The brand’s commitment to quality and hospitality is evident in every location, and they continue to grow by attracting talented individuals who share their passion for excellence and teamwork.

As a dynamic organization in the casual dining industry, Zaxbys is committed to fostering a supportive and inspiring work environment for its employees. The company values the contributions of its team and strives to create a positive culture where staff members can thrive and advance their careers. With competitive pay, bonus potential, free meals, paid time off, and comprehensive benefits, Zaxbys stands out as an employer of choice in the restaurant sector.

The General Manager role at Zaxbys is a critical leadership position that encompasses overseeing daily operations, driving sales, managing costs, and cultivating a positive team culture. This role requires a strong leader who can provide guidance and development to team members, uphold high operational standards, and ensure outstanding guest experiences. The General Manager helps to implement company goals and action plans while maintaining a focus on profitability and growth. Responsibilities include staffing, training, scheduling, performance reviews, and compliance with all company policies and legal regulations.

Working at Zaxbys offers many advantages, including competitive pay with a quarterly bonus potential of up to 24% of annual salary, free meals during shifts, paid holidays, and opportunities for career advancement. The company also provides comprehensive benefits such as medical, dental, and vision insurance, employer-paid life insurance, and a 401(k) plan with employer match. This position is well-suited for candidates who have proven leadership abilities, restaurant management experience, and a passion for delivering exceptional service in a fast-paced environment.

In this role, the General Manager will complete several required trainings including the Zaxbys General Manager Development Plan, Operations Excellence Capstone Class, and obtain necessary certifications in food safety and management. The person in this position is expected to uphold the highest standards of cleanliness, service quality, and safety. Effective scheduling and labor cost control are essential, and the manager will need to engage in community-building efforts to enhance sales and guest satisfaction.

Zaxbys is committed to creating an inclusive workplace and is an equal opportunity employer. They support the development of their leaders and emphasize a positive and respectful work environment. If you are a motivated leader looking to be part of a thriving restaurant team with excellent compensation and benefits, Zaxbys invites you to join their team and contribute to their ongoing success.

Job Requirements

Must be 21 years of age or older
Must have a valid driver’s license, vehicle insurance, and reliable transportation
Open availability and ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education: high school diploma or equivalent
Some college preferred
3-5 years management experience required
Restaurant management experience preferred

Job Qualifications

Must be 21 years of age or older
Possess a valid driver’s license, vehicle insurance, and reliable transportation
Have open availability and the ability to work a minimum of 5 days and 48 hours per week
Ability to work a flexible schedule including days, nights, weekends, and holidays
Successful completion of background check and motor vehicle report
Exhibit leadership qualities, organizational skills, and ability to interact cooperatively with others
Required minimum education of a high school diploma or equivalent
Some college preferred
3-5 years of management experience required
Restaurant management experience preferred

Job Duties

Complete all training requirements including Zaxbys General Manager Development Plan and Operations Excellence Capstone Class
Obtain Food Safety Certification and Manager Certification
Ensure that the restaurant delivers great experiences to guests
Maintain appropriate staffing levels by sourcing, interviewing, hiring, retaining, and recognizing top performers
Provide ongoing mentoring, coaching, and development to team members while holding them accountable for performance
Create effective work schedules that drive sales and control labor costs
Plan and delegate shift assignments, communicate expectations, and make adjustments as needed
Uphold service, product quality, and cleanliness standards consistently
Create and maintain a positive culture and healthy team morale by providing leadership and serving as a role model
Manage profitability through sales growth, cost control, team development, and operational excellence
Build community relationships to increase sales and ensure outstanding product and service delivery
Control costs and losses by maintaining operational standards and ensuring compliance with company policies and legal guidelines
Conduct performance reviews for crew members and assist with manager reviews
Maintain compliance with all franchising, company, federal, state, and local regulations
Keep accurate, neat, and current records
Review daily performance metrics and develop action plans to improve profitability, sales, and guest experience
Resolve guest and team member complaints, concerns, and injuries timely and respectfully
Ensure team adherence to safety guidelines and procedures
Escalate concerns to supervisors when appropriate
Perform all other duties necessary for proper restaurant operation