General Manager

Job Overview

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Compensation

Hourly
Exact $20.00
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Benefits

Operations excellence
Training & development
Personal & career growth
Benefits & rewards

Job Description

Rally's is a renowned Quick Service Restaurant (QSR) brand dedicated to delivering exceptional dining experiences to its Guests and fostering a supportive environment for its Team Members. As part of a larger field operations network, Rally's remains committed to its core values of integrity, service, excellence, and the courage to be bold and grow. Established with a vision to make a meaningful difference in the lives of Franchisees, Teams, and Guests, Rally's sustains a culture of continuous improvement and customer-first attitudes, which is at the heart of its operational success. The company emphasizes operational excellence, rigorous training, personal and career advancement, as well as robust recognition programs for its employees, including unique rewards such as all-expenses paid annual cruises. Rally's is more than just a restaurant; it is a workplace where growth is encouraged and every team member is empowered to reach their full potential. The General Manager at Rally's plays an integral role in achieving the company’s mission by managing the overall restaurant operations efficiently. This role requires a hands-on leader who is responsible for executing the restaurant business plan by meeting budgeted sales and profit goals, while simultaneously ensuring excellent customer experience and high employee morale. The General Manager acts as a key player in making Rally's the first choice for both Guests and Employees by leading the team towards outstanding service, maintaining a safe, clean, and engaging environment, and ensuring compliance with company policies and standards. The position demands a strategic thinker who continuously analyzes operational data, crafts strategies to boost sales and profits, and works closely with HR to recruit, train, and develop a competent and motivated team. Effective leadership, excellent communication skills, and a proactive approach to resolving issues and coaching employees are essential attributes for success in this role. Overall, this role offers a dynamic work environment with opportunities for personal growth and hands-on experience in restaurant management within a thriving Quick Service Restaurant brand.

Job Requirements

  • High school diploma or general education degree (ged)
  • Food safety certified preferred
  • Over 2 years restaurant management experience, preferably in quick service restaurants (qsr)
  • Basic math skills
  • Microsoft office and general systems experience
  • Strong verbal and written communications skills
  • Ability to work flexible schedule and extended hours
  • High energy to keep up with our fast-paced environment
  • Commitment to our core values of integrity, service, excellence, and courage to be bold and grow

Job Qualifications

  • High school diploma or general education degree (ged)
  • Over 2 years restaurant management experience, preferably in quick service restaurants (qsr)
  • Basic math skills
  • Microsoft office and general systems experience
  • Strong verbal and written communications skills
  • Ability to work flexible schedule and extended hours
  • Commitment to core values of integrity, service, excellence, and courage to be bold and grow

Job Duties

  • Meeting budgeted sales and profits by managing all aspects of the p&l
  • Continually analyzing the data and developing and executing plans to improve sales and profits and increase restaurant service and efficiency
  • Determining staffing needs and hiring the right candidates for the right position
  • Ensuring shifts are properly staffed to guarantee consistent operations and guest satisfaction
  • Training team members and managers on operations, policies and procedures and guest service
  • Identifying and responding to complaints and policy and procedure violations
  • Providing regular feedback and coaching to employees on their performance
  • Ensuring the restaurant is a safe, clean and fun environment for our employees and guests

Job Criteria

Experience

Mid Level (3-7 years)


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