General Manager

Miami, FL, USA|

Job Overview

Compensation

Salary

Exact $60,000.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

meal benefits

transportation benefits

401(k) retirement plan with company match

Company paid life insurance

Tuition Reimbursement

Employee assistance program

training and career growth opportunities

Referral Bonus Program

Job Description

HMSHost is a leading global provider of dining and retail solutions for travel venues, including airports, highways, and shopping centers. With a commitment to delivering exceptional customer experiences, HMSHost operates a diverse portfolio of food and beverage brands, offering a wide variety of culinary options to travelers and visitors worldwide. As a company dedicated to growth and innovation in the hospitality industry, HMSHost values its employees and promotes a culture of inclusion, continuous learning, and career advancement. The company offers competitive salaries and comprehensive benefits, making it an attractive employer for professionals seeking long-term career opportunities in the restaurant management field.

The General Manager I (GM) role at HMSHost involves managing a quick service restaurant (QSR) or a small cluster of restaurants with annual sales typically up to $5 million. This full-time, salaried position with a competitive compensation of approximately $60,000 per year demands strong leadership, operational expertise, and financial acumen. The GM is responsible for ensuring that their restaurant(s) operate smoothly with a focus on cleanliness, staffing, customer service, and meeting financial targets. They oversee all aspects of the restaurant's daily operations, including staffing, product availability, adherence to brand standards, and safety compliance.

In this role, the General Manager exercises broad discretion and judgment in leadership decisions, striving to foster an environment where employee engagement thrives and operational excellence is achieved. They deploy staff effectively, manage schedules, and coach employees to meet business goals. Furthermore, the GM ensures compliance with company policies and health and safety regulations, maintains vendor relationships, and monitors operational and financial data to guide decision-making. The position also involves talent management activities such as interviewing, hiring, training, and recognizing staff to create a motivated and high-performing team.

This position requires flexibility with work schedules, including varied hours to cover opening, peak, and closing shifts. Reporting to the Director of Operations or an intermediate leadership role, the General Manager plays a vital role in achieving business success and customer satisfaction at HMSHost's dining locations. HMSHost offers significant career growth potential through training and development programs, alongside excellent benefits like health insurance, paid time off, tuition reimbursement, retirement plans with company match, and more. This role is ideal for experienced restaurant professionals who possess strong management skills, financial insight, and a passion for leading teams in a dynamic, fast-paced environment.

Job Requirements

Documented restaurant P&L management experience of at least 3 years
overall restaurant experience of 5 to 7 years
ability to manage multiple responsibilities and priorities
knowledge of restaurant operations and standards
ability to speak, read, and comprehend instructions and policies
willingness to work varied and rotating schedules including opening and closing shifts
ability to understand and enforce health, safety, and sanitation standards
capacity to use management information systems and tools
strong leadership and team management skills
high school diploma or equivalent
food service management or culinary program graduation preferred but not required.

Job Qualifications

Minimum 3 years documented restaurant P&L management experience
5 to 7 years overall restaurant industry experience
graduation from food service management or culinary program preferred
demonstrated ability to manage teams and delegate effectively
strong problem-solving and issue resolution skills
knowledge of HMSHost policies, products, services, equipment, and operation standards
ability to read, comprehend, and communicate instructions and policies
proficiency with restaurant management information systems
commitment to maintaining a safe and compliant work environment
excellent interpersonal and communication skills
ability to manage multiple priorities concurrently
motivation and leadership skills to drive team success.

Job Duties

Open and close the restaurant
ensure all assistant managers and staff recognize the importance of proper closing and opening procedures
manage staffing and deployment of resources to maximize profitability
assign work tasks and prepare schedules ensuring all shifts are covered
provide coaching and support to staff to achieve business goals
interview, hire, promote, and manage employee status decisions
ensure compliance with company diversity and inclusion philosophy
oversee onboarding and offboarding processes including training and compliance
monitor financial and operational reports to assess progress toward goals
recognize staff contributions and implement motivation plans
champion employee engagement behaviors
maintain updated contact information for associates
prepare daily orders and ensure proper product stock levels
manage receiving goods and resolve supply chain issues
maintain proficiency in company management information systems
schedule equipment maintenance and repairs
manage responses to audits and minimize waste
participate in food donation programs
assess staff skill levels and coordinate training
embrace and promote technological adoption
maintain knowledge of brand standards, lease agreements, and labor relations
develop strategies to increase revenue
manage daily associate activities across locations
resolve customer and associate issues appropriately
provide feedback reflecting progress against goals
implement marketing and promotional programs
ensure compliance with sanitary, safety, and health standards
hold managers accountable for safety protocols
train staff on wellness and health requirements
perform all health and safety related activities as per company guidelines
work varied and rotating schedules including early and late shifts to monitor operations
report to Directors of Operations or other assigned leadership.