General Manager

Tallahassee, FL, USA|

Job Overview

Compensation

Salary

Range $47,000.00 - $70,300.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Rajan Restaurant Partners, operating under the well-known franchise Dunkin', is an established leader in the quick-service restaurant industry renowned for its commitment to quality and community engagement. As a franchise organization, they emphasize strong operational excellence, consistent customer satisfaction, and fostering a productive work environment within each location. With a reputation built on delivering great and friendly guest experiences, Rajan Restaurant Partners continues to expand its reach while maintaining the trusted standards set forth by the Dunkin' brand. The company offers career growth opportunities aligned with professional development in the dynamic foodservice sector. The Restaurant Manager role at Rajan Restaurant Partners is a pivotal leadership position entrusted with the comprehensive management of a single restaurant. Reporting directly to the Multi-Unit Manager or Franchisee, the Restaurant Manager orchestrates all facets of restaurant operations to ensure compliance with Dunkin's operational standards, franchise policies, and applicable labor laws. This role is primarily focused on driving the restaurant’s success by delivering outstanding guest experiences, maintaining operational efficiency, and achieving profitable top-line sales. The Restaurant Manager is expected to embody and promote Dunkin's brand values through exemplary leadership, effective team building, and an unwavering commitment to quality and customer satisfaction.

The responsibilities entrusted to the Restaurant Manager include overseeing daily restaurant functions such as inventory management, cash handling, and adherence to health and safety regulations. Recruitment, training, and supervision of restaurant team members, including bakers, shift leaders, and support staff, fall under their purview, with a focus on fostering a positive and inclusive work environment. They lead by example, demonstrating a strong work ethic, professionalism, and consistent application of company values. To improve operational efficiency and overall productivity, the Restaurant Manager develops and implements strategic initiatives aimed at reducing waste and improving service quality. Engaging with the local community, handling customer feedback, monitoring labor and food costs, and collaborating with the Dunkin' and Inspire Brands Field Operations team are other critical elements of this role. This position demands strong analytical skills, business acumen, effective time management, and the ability to motivate and develop team members in a fast-paced, dynamic setting. Overall, the Restaurant Manager role at Rajan Restaurant Partners offers an enriching career opportunity for individuals passionate about leading teams, enhancing customer experiences, and contributing to a thriving franchise business with a focus on sustained operational excellence and growth.

Job Requirements

basic computer skills
fluent in spoken and written English
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or ability to show leadership
college degree preferred

Job Qualifications

basic computer skills
fluent in spoken and written English
basic math and financial management
previous leadership experience in retail, restaurant or hospitality preferred or demonstrated leadership ability
college degree preferred
strong analytical skills and business acumen
works well with others in a fun, fast-paced team environment
on time, demonstrates honesty and positive attitude
willingness to learn and embrace change
ability to train and develop a team including giving positive and constructive feedback
guest focused
time management
ability to manage conflict
problem solving
motivating others

Job Duties

perform all responsibilities of restaurant team members
recruit, hire, train and supervise restaurant team members including shift leaders, team members, bakers and support staff
foster a positive work environment by promoting teamwork, providing coaching and feedback and resolving conflicts
implement training programs to enhance team member skills and performance
lead by example demonstrating strong work ethic, professionalism and adherence to company values
oversee day-to-day operations including opening and closing procedures, cash management, inventory control and following of brand standards and systems
ensure compliance with health and safety regulations, food handling guidelines and sanitation standards
create and maintain a guest focused culture in the restaurant
review guest feedback results and implement action plans to drive improvement
develop and implement operational strategies to increase efficiency, reduce waste and enhance overall productivity
ensure exceptional customer service by providing a welcoming and friendly atmosphere
monitor customer feedback and reviews taking necessary steps to improve service quality and address recurring issues
monitor and control food and labor costs, inventory levels and waste to maximize profitability
engage with local community build relationships and explore partnerships or sponsorships
stay updated with industry trends, technology, competitor activities and customer preferences to identify new business opportunities
communicate restaurant priorities, goals and results to restaurant team members
execute new product roll-outs including training, marketing and sampling
complete DCP and other vendor orders to ensure all products are fully stocked
conduct self-assessments and corresponding action plans for food safety and brand standards
ensure restaurant budget is met as determined by franchisee
engage with Dunkin' and Inspire Brands Field Operations team as appropriate