Job Overview
Compensation
Salary
Range $66,560.00 - $74,880.00
Benefits
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Paid training
Vision Insurance
Job Description
Pacific View Mall is a premier shopping and entertainment destination located in Ventura, California, known for its diverse retail offerings and vibrant community atmosphere. The mall hosts a variety of tenants ranging from popular retail stores to entertainment venues and unique dining options, catering to a broad demographic of shoppers and visitors. With a focus on expanding its culinary landscape, Pacific View Mall is excited to introduce a new Japanese Food Hall featuring up to 14 distinctive food stalls showcasing authentic Japanese cuisine such as ramen, curry, yakitori, and udon. This innovative food hall concept aims to deliver an exceptional gastronomic experience that blends cultural authenticity with modern dining trends, establishing the mall as a go-to destination for food lovers and cultural enthusiasts alike.
The General Manager (GM) role at Pacific View Mall is a pivotal leadership position responsible for overseeing the entire operation of the Japanese Food Hall. This includes driving profitability, managing team development, and ensuring outstanding guest satisfaction. The GM will lead daily and long-term operations, aligning sales, labor, and cost targets to meet business goals. This dynamic role demands a leader capable of managing multiple food vendors while maintaining impeccable standards of food quality, service, and operational efficiency. The GM will be instrumental in cultivating a welcoming environment that reflects the true essence of Japanese culinary traditions while implementing business strategies to boost revenue and streamline expenses.
The ideal candidate for this role will have significant experience in food hall or restaurant management, particularly within Japanese cuisine or similar cultural food environments. They must possess strong operational acumen, including budget planning, inventory control, compliance with health and safety regulations, and team leadership. The GM will be expected to audit and train management teams, enforce corporate policies, and handle escalated customer concerns with empathy and professionalism. This position also involves essential human resource responsibilities such as team building, training, performance evaluation, and fostering a culture of accountability and inclusivity.
Pacific View Mall offers an engaging work atmosphere characterized by high activity levels and a vibrant entertainment environment. The physical demands of this role include standing and walking for extended periods, bending, twisting, and occasionally lifting up to 100 pounds with assistance. The position presents a competitive annual salary ranging from $66,560 to $74,880 and the opportunity to be part of an innovative project within one of Ventura's most respected retail and entertainment centers. This is a full-time opportunity to lead a culturally significant dining venue and significantly impact the mall's business growth and community reputation.
The General Manager (GM) role at Pacific View Mall is a pivotal leadership position responsible for overseeing the entire operation of the Japanese Food Hall. This includes driving profitability, managing team development, and ensuring outstanding guest satisfaction. The GM will lead daily and long-term operations, aligning sales, labor, and cost targets to meet business goals. This dynamic role demands a leader capable of managing multiple food vendors while maintaining impeccable standards of food quality, service, and operational efficiency. The GM will be instrumental in cultivating a welcoming environment that reflects the true essence of Japanese culinary traditions while implementing business strategies to boost revenue and streamline expenses.
The ideal candidate for this role will have significant experience in food hall or restaurant management, particularly within Japanese cuisine or similar cultural food environments. They must possess strong operational acumen, including budget planning, inventory control, compliance with health and safety regulations, and team leadership. The GM will be expected to audit and train management teams, enforce corporate policies, and handle escalated customer concerns with empathy and professionalism. This position also involves essential human resource responsibilities such as team building, training, performance evaluation, and fostering a culture of accountability and inclusivity.
Pacific View Mall offers an engaging work atmosphere characterized by high activity levels and a vibrant entertainment environment. The physical demands of this role include standing and walking for extended periods, bending, twisting, and occasionally lifting up to 100 pounds with assistance. The position presents a competitive annual salary ranging from $66,560 to $74,880 and the opportunity to be part of an innovative project within one of Ventura's most respected retail and entertainment centers. This is a full-time opportunity to lead a culturally significant dining venue and significantly impact the mall's business growth and community reputation.
Job Requirements
- Bachelor's degree preferred but not required
- Minimum of 3 years of general management experience in food halls food courts or similar settings
- Strong knowledge of Japanese cuisine and food service standards
- Ability to manage multiple vendors or teams
- Must be certified or willing to obtain local food manager and alcohol certifications
- Excellent communication and leadership skills
- Ability to work in a high noise and activity environment
- Physical ability to stand and walk for extended periods and occasionally lift up to 100 pounds with assistance
Job Qualifications
- Bachelor's degree preferred but not required
- 3+ years of general management experience in food halls food courts or Japanese restaurant environments
- Strong working knowledge of Japanese cuisine and food service practices
- Proven ability to manage multi-unit or multi-vendor teams
- Certified or willing to obtain local food manager and alcohol certifications
Job Duties
- Lead daily and long-term food hall operations ensuring alignment with sales labor and cost targets
- Drive food hall-wide revenue through effective implementation of promotions guest experience strategies and team accountability
- Audit department managers to ensure all stalls comply with health safety and operational standards
- Build cross-functional leadership by training managers supervisors and staff in customer service Japanese food standards and operational efficiency
- Oversee accurate preparation of reports sales COGS labor and inventory for corporate review
- Create managers' monthly schedule and audit department schedules
- Provide store operations and personnel budget plan to Executive Management for review and approval
- Prepare and present performance evaluations and counseling notices to direct reports
- Know and understand all store employee job responsibilities
- Perform special projects and other miscellaneous duties as assigned by DM RDO or Executive Management Team
- Monitor stall-level compliance with alcohol service laws food safety and labor regulations
- Regularly audit till management transactions refunds and vendor-specific compliance
- Oversee implementation of corporate directives brand guidelines and standard operating procedures
- Handle escalated customer issues and support guest recovery with empathy and professionalism
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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