General Manager

InTown Suites is a well-established extended stay hotel chain known for its commitment to providing affordable, comfortable, and convenient lodging for long-term guests across multiple locations in the United States. The company prides itself on fostering an environment where employees are passionate about their work and dedicated to customer satisfaction. With a culture that emphasizes belief in their mission and a focus on community and guest experience, InTown Suites continues to grow and maintain a strong presence in the hospitality industry. Located at 109 South Gallaher View Road, Knoxville, Tennessee, this facility serves as one of the company’s many properties dedicated to offering a safe, clean, and enjoyable environment for extended-stay travelers.

The General Manager position at this location is a pivotal role responsible for overseeing the daily operations of the property. This leadership role is critical to ensuring the financial success, physical upkeep, and positive work atmosphere of the hotel. The General Manager is charged with ensuring all corporate financial and operational procedures are followed, maintaining compliance with safety regulations, and guaranteeing guest satisfaction through high-quality service delivery.

Key responsibilities include recruiting, interviewing, and training all property staff to deliver excellent service and uphold the company's standards. The General Manager manages office operations including the check-in and check-out process, cash handling, payroll, bookkeeping, and reporting. Expertise in computer systems and management of maintenance and repair issues is expected to maintain the physical integrity of the property. Additionally, the role requires career-driven individuals who can analyze financial performance through revenue management, pricing strategies, budgeting, and cost control to maximize profitability.

This role also demands active engagement with the local competitive landscape to adjust marketing strategies and maintain positive relationships with local authorities to support the property’s operational needs. The position is customer service-driven and requires a high level of problem-solving and communication skills to effectively address guest concerns and crew issues.

The ideal candidate will bring at least three years of management experience, preferably within the hospitality or related industry, along with a high school diploma or equivalent. The ability to work long hours, multi-task in a fast-paced environment, and resolve operational challenges efficiently is crucial. The position also includes physical requirements such as the ability to stand for extended periods, occasional lifting, and extensive use of computers and office equipment. This role offers a comprehensive benefits package including health, dental, vision, life and disability insurance, 401k with company match, paid time off, and opportunities for career growth. Working for InTown Suites provides a supportive environment with training programs designed for onboarding success and ongoing staff development.