General Manager

Knoxville, TN, USA|

Job Overview

Compensation

Salary

Range $47,200.00 - $70,600.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

The hiring establishment is a well-established hotel that operates within a prestigious hospitality brand, known for its commitment to quality services and exceptional guest experiences. This hotel is part of a larger ownership group that places a strong emphasis on budget adherence and brand compliance to ensure operational success and guest satisfaction. Operating within the highly competitive hospitality industry, the establishment focuses on delivering seamless services across its key departments: Front Office, Housekeeping, Maintenance, and Food and Beverage. As such, it attracts experienced professionals who are passionate about hospitality and ready to contribute to a vibrant team environment. The General Manager role offered is a full-time position, critical to driving the hotel's operational efficiency and guest satisfaction metrics, with a competitive salary that reflects the seniority and responsibilities of the position.

The General Manager will oversee the entire day-to-day operations of the hotel, managing four crucial departments—Front Office, Housekeeping, Maintenance, and Food and Beverage. This role requires a leader who can coordinate effectively with corporate recruitment to maintain optimal staffing levels and who can manage personnel with a focus on fostering teamwork, coaching, and development. Budget management and financial controls are key aspects of the role, ensuring the hotel operates within the financial guidelines set by ownership while striving to exceed budgeted sales and expense goals. The General Manager will also resolve guest concerns escalated by guest service personnel, ensuring a positive, hospitable environment is maintained.

In addition to operational duties, the General Manager will be responsible for administrative oversight including scheduling, payroll, inventory, and production controls. They must maintain a professional and cohesive team by actively hiring, training, coaching, and counseling associates, thereby promoting positive morale and a service-oriented attitude. The role demands hands-on involvement in quality assurance by inspecting guest rooms, public areas, and property grounds for cleanliness and safety. The General Manager is also expected to uphold compliance with government regulations pertinent to the hotel industry, manage cost accounts weekly, and ensure equipment maintenance meets service standards.

This position requires a high level of physical presence at the hotel, as the General Manager must be able to perform duties involving standing and walking for extended periods, as well as occasionally lifting up to 60 pounds unassisted. The role involves working any day or shift, including weekends, and may require periodic overnight travel. Candidates should demonstrate a confident, self-starting attitude with excellent communication, project management, and financial analysis skills. Prior experience with Hilton or Marriott hotels is preferred, reflecting familiarity with brand standards and expectations.

Overall, the General Manager will be pivotal in ensuring that the hotel not only meets but exceeds the expectations of guests and ownership alike, while fostering a positive work environment that encourages professional growth and community involvement. Advancement opportunities, such as Regional Director of Operations, provide a clear career progression path for motivated individuals excelling in this role.

Job Requirements

College degree (BS/BA) preferred or equivalent work experience
Five years' experience supervising at least 15 associates
Three years' experience in hotel management, including managing budgets
High school diploma or equivalent
Prior experience working in Hilton or Marriott family of hotels preferred
Must be able to push or pull 60 pounds unassisted and lift or carry 30 pounds unassisted
Must be able to stand for eight hours, bend, stretch, and reach
Must be able to communicate with other associates and/or guests
Must have thorough knowledge of government regulations applicable to the hotel industry
Knowledge of industry safety standards
Knowledge of accounting processes including receivables, payables, budgets, invoices, payroll
Practical knowledge of LBA rules, policies, and procedures
Effective communication skills, written and verbal
Proficient written and verbal English
Financial analysis skills
Project management skills
Creative and strategic skills
Able to work in a stressful atmosphere
Able to accept constructive criticism
Able to change activity frequently and cope with interruptions
Proficient in Microsoft Office to include Excel, Word, Outlook
Leadership skills to develop and counsel subordinate associates
Must pass appropriate security clearances

Job Qualifications

College degree (BS/BA) preferred or equivalent work experience
Five years' experience supervising at least 15 associates
Three years' experience in hotel management, including managing budgets
High school diploma or equivalent
Prior experience working in Hilton or Marriott family of hotels preferred
Effective communication skills, written and verbal, including group presentations
Proficient written and verbal English
Financial analysis skills
Project management skills
Creative and strategic skills
Leadership skills to develop and counsel subordinate associates
Proficient in Microsoft Office including Excel, Word, and Outlook

Job Duties

Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints
Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation
Review ongoing training practices to ensure all associates are kept up to date on current policies/procedures
Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates
Promote positive morale and friendly attitude
Monitor communication between departments and ensure a timely and accurate flow of information
Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals