General Manager

Pyramid Global Hospitality is a prominent leader in the hospitality industry, known for its extensive portfolio of over 200 hotels and resorts across the United States, the Caribbean, and Europe. With a team of more than 18,000 associates, Pyramid has established itself as a trusted name by combining global scale with a personalized approach that emphasizes exceptional service, operational excellence, and enduring partnerships. The company manages a diverse range of properties including Benchmark Resorts & Hotels, a collection of unique independent properties; Axiom Hospitality, its European hotel management arm; and PYRAMIDWORKS, offering integrated workplace and facilities services. Pyramid's corporate headquarters are located in Boston, The Woodlands, Texas, and London, embodying its international reach and commitment to hospitality excellence.

Pyramid Global Hospitality is an organization that deeply values its people, believing they are the core of its success. The company commits to creating a work environment where associates feel respected, supported, and empowered to develop their careers. Employees have opportunities to work closely with experienced leaders, participate in meaningful projects, and engage with a diverse portfolio of properties, brands, and markets. Whether you are launching your hospitality career or have substantial experience, Pyramid provides avenues for ongoing growth, learning, and impactful contributions. Recognized widely within the industry, Pyramid’s culture and service excellence have earned it accolades from respected outlets such as USA Today, The Boston Globe, The Houston Chronicle, Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

Within the Pyramid portfolio are two distinguished properties located in the heart of Oakland, California — the AC Hotel Oakland Downtown and Residence Inn Oakland Downtown. These hotels reflect a vibrant and dynamic environment where exceptional service and teamwork are paramount. The team at these properties embraces a culture centered on growth, inclusivity, and collaboration. By joining AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, you become a part of a people-first organization that encourages professional development in areas such as guest services, food and beverage, event planning, and beyond. If you have a passion for hospitality and seek to work in a supportive and energetic atmosphere, these hotels offer the perfect platform to advance your career.

The role of General Manager at AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is a key leadership position responsible for overseeing all aspects of the hotel’s operations, strategic planning, and growth initiatives. This full-time position offers a competitive salary range of $175,000 to $190,000 and requires a seasoned leader adept at guiding a team to deliver superior guest experiences while achieving operational efficiency and financial objectives. As General Manager, you will spearhead the execution of comprehensive strategic plans aimed at enhancing profitability and market positioning. The role demands a forward-thinking approach to identify evolving market trends, customer preferences, and competitive intelligence, crafting well-informed decisions that drive the property forward.

Leadership lies at the heart of this role, where you will manage a diverse team of department heads and staff, fostering an environment of collaboration and motivation. You will provide mentorship, developmental opportunities, and guidance to build a strong, communicative team committed to excellence. Your oversight will extend to every operational facet of the hotels, including front office, housekeeping, accounting, sales, food and beverage, and maintenance, ensuring seamless day-to-day functioning and top-tier guest satisfaction. Furthermore, you will be directly responsible for financial management, including budget creation, resource allocation, monitoring performance, analyzing variances, and implementing corrective actions. Revenue generation initiatives through strategic pricing and innovative service offerings will also be central to your role.

As the face of the hotels' guest experience strategy, you will cultivate a guest-centric culture that emphasizes personalized service and continuous improvement based on guest feedback. Facilities management also plays a crucial role, with responsibilities encompassing the maintenance and enhancement of the property’s physical assets and sustainability initiatives to reduce environmental impact. Your role will also include ensuring compliance with all relevant regulations and maintaining health and safety standards for guests and associates.

Pyramid Global Hospitality’s CARE culture is embedded in this role, placing people first and championing a workplace where integrity, excellence, and respect thrive. This position offers a unique opportunity to become a part of a celebrated organization recognized as one of the best places to work, where your contributions will make a significant difference. Join Pyramid Global Hospitality and lead AC Hotel Oakland Downtown and Residence Inn Oakland Downtown to new heights of success and guest satisfaction.