General Manager

Abuelo's is a dynamic and well-established restaurant brand known for delivering exceptional dining experiences with fresh, high-quality food and a commitment to guest satisfaction. Operating multiple locations, Abuelo's prides itself on fostering a vibrant, inclusive, and community-focused environment. The company emphasizes employee development and leadership, providing comprehensive training and resources to empower its team members. With a strong emphasis on hospitality and a culture rooted in respect, teamwork, and continuous improvement, Abuelo's is dedicated to maintaining its reputation as a top dining destination. As an Exempt employee under the FLSA status, the General Manager at Abuelo's plays a vital role in the overall success and profitability of the restaurant. This position offers a competitive salary, along with a bonus plan, stock options, and extensive benefits, including medical and dental coverage, 401K plans, and opportunities for career advancement within a well-established company framework.

The General Manager position at Abuelo's is a multifaceted leadership role responsible for overseeing all aspects of restaurant operations, from team staffing and training to food quality and customer satisfaction. This role demands a passionate, entrepreneurial individual who can translate the company’s values and standards into a thriving restaurant environment. The General Manager will coordinate all team efforts to achieve financial goals by ensuring consistent, high-quality food service following established recipes and operational standards. In addition, they will be responsible for building sales through engaging with hourly and management team members, conducting proactive table visits, and maintaining strong community relationships.

Administrative duties include management decision-making related to human resources, payroll, accounts payable, risk management, and marketing. The General Manager also plays a critical role in talent acquisition, recruitment, and retention, developing both management and hourly staff through comprehensive training and mentorship. Handling guest concerns promptly and sensitively is essential to creating extraordinary dining experiences. Furthermore, ensuring food quality through regular line checks and taste testing is a key responsibility. Collaborating closely with the management team, the General Manager will identify and nurture future leaders, motivating and supporting the team through regular communication and pre-shift meetings.

This leadership role requires excellent communication, teamwork, planning, and organizational skills, alongside professionalism, problem-solving abilities, and financial acumen. The General Manager must be adept at delegating responsibilities, maintaining safety and security, managing people effectively, and driving profitability by understanding and optimizing financial reports. The ability to foster an inclusive and harassment-free workplace is also paramount. Additionally, the candidate should be ready to work an average of 50-55 hours per week and be physically capable of performing tasks requiring standing, walking, bending, and lifting heavy objects repeatedly. Abuelo's offers a stimulating work environment where exposure to mechanical parts, open flames, and varying temperature conditions is routine.

By leading with integrity and passion, the General Manager will embody Abuelo's commitment to Serving communities with H.E.A.R.T.S. Their success will directly reflect their drive and management skills in creating an outstanding restaurant that guests and team members alike can be proud of.