General Manager

Richmond, VA, USA|

Job Overview

Compensation

Salary

Range $45,800.00 - $68,400.00

Benefits

Health Insurance

Dental Insurance

Vision Insurance

accident insurance

short and long term disability insurance

Pet insurance

Paid Time Off

Paid holidays

Gym membership discounts

401k plan with company match

Employee Discounts

Shamin perk discounts on tickets rental cars and attractions

Footwear discounts

Job Description

Shamin Hotels is a prominent family-owned and operated hospitality company based in Central Virginia, renowned for its commitment to exceptional service and unmatched guest experiences. Established in 1978 by pioneers P.C. Amin and B.N. Shah, the company originated from a visionary purchase of a bankrupt hotel in Lumberton, North Carolina. Since then, Shamin Hotels has blossomed into the largest hotel owner and operator in Virginia, boasting a portfolio of over 70 properties across multiple states. With an entrepreneurial spirit and dedication to excellence, Shamin Hotels prides itself on fostering a welcoming atmosphere and creating unforgettable hospitality experiences that resonate with travelers from all over the world.

At Shamin Hotels, you are not just joining a hospitality company—you are becoming part of a family that values teamwork, ownership, and heartfelt service. The Hotel General Manager role is central to the hotel's success, responsible for managing all operational aspects to deliver a seamless, high-quality guest experience and achieve financial goals. This full-time position involves providing strong leadership, overseeing multiple departments such as front desk, housekeeping, food and beverage, and maintenance, and driving strategic planning efforts to ensure continuous growth and competitive positioning. The Hotel General Manager will cultivate a positive work environment by motivating staff, promoting collaboration, and ensuring high morale throughout the team. Their duties extend to financial management, including budgeting, revenue forecasting, expense control, and optimizing profitability through innovative strategies.

Guest satisfaction is paramount, and the Hotel General Manager must uphold exceptional service standards, swiftly addressing complaints and implementing initiatives that enhance guest experiences and exceed expectations. In addition, the role requires diligent attention to quality assurance, regulatory compliance, community relations, and active participation in industry events to promote the hotel brand and expand business opportunities. This leadership role provides abundant opportunities for career advancement within a growing company that embraces nurturing talent and promoting from within. As part of Shamin Hotels, employees gain access to notable benefits such as health, dental, and vision insurance, disability coverage, pet insurance, paid time off, holidays, gym discounts, 401K plans with company match, and exclusive employee perks.

Shamin Hotels is more than a workplace—it is a career destination for professionals passionate about hospitality excellence. From seasoned industry leaders to those at the start of their careers, this company offers a platform for growth, success, and meaningful contribution to a legacy of outstanding service. If you value integrity, leadership, customer care, and teamwork, Shamin Hotels welcomes you to embark on a rewarding journey where your ambition can flourish and your impact on guests will be lasting.

Job Requirements

Bachelor’s degree in hospitality management, hotel administration, business administration, or related field
Extensive experience in hospitality industry with progressively increasing responsibility
Management experience in hotel operations
Strong leadership skills
Excellent communication and interpersonal skills
Proficiency in hotel management software
Ability to develop and manage budgets
Commitment to guest service excellence
Ability to work under pressure
Flexibility and adaptability
Integrity and ethical conduct

Job Qualifications

Bachelor’s degree in hospitality management, hotel administration, business administration, or related field
Extensive experience in hospitality industry with increasing levels of responsibility
Previous management experience including assistant general manager, director of operations, or department head roles
Strong leadership and team management skills
Business acumen in financial management including budgeting and forecasting
Excellent communication and interpersonal skills
Problem-solving and decision-making capabilities
Proficiency in hotel management software including property management systems and revenue management systems
Attention to detail and commitment to quality and service
Flexibility and adaptability in dynamic environments
Preferred certifications such as Certified Hotel Administrator or Certified Hospitality Administrator
Strong customer service orientation
Integrity and professionalism
Resilience under pressure
Initiative and proactive approach to problem-solving
Cultural sensitivity and awareness
Leadership by example with positive attitude

Job Duties

Provide strong leadership to hotel staff including department heads to ensure alignment with hotel goals
Supervise and manage hiring, training, scheduling, evaluating, and disciplining of all hotel personnel
Foster a positive work environment encouraging teamwork and high morale
Oversee daily hotel operations including front desk, housekeeping, food and beverage, and maintenance departments
Develop and implement operational policies and procedures for efficient management
Monitor hotel performance metrics such as occupancy, revenue per available room, and guest satisfaction and take corrective action
Ensure exceptional guest service by setting and maintaining high customer service standards
Address guest complaints promptly to ensure satisfaction and retention
Implement strategies to enhance guest experience and exceed expectations
Develop and manage hotel’s annual budget including revenue forecasting and expense management
Monitor financial performance and implement cost-control measures
Identify revenue growth opportunities and maximize profitability
Collaborate with sales and marketing teams to increase occupancy and promote the hotel’s brand
Maintain relationships with corporate clients, travel agencies, and key stakeholders
Ensure compliance with laws, regulations, and industry standards including health and safety
Conduct inspections and audits to maintain quality standards of cleanliness, safety, and service
Represent the hotel in local community and build relationships with businesses and organizations
Participate in industry events to promote brand and network
Develop and execute long-term strategic plans for expansion, renovation, and rebranding
Stay updated on industry trends and market conditions to adjust strategies accordingly