General Manager

Newk's Eatery is a renowned franchise in the casual dining restaurant industry, known for its commitment to quality ingredients, exceptional customer service, and a welcoming atmosphere. Founded on principles that emphasize respect for people and operational excellence, Newk's Eatery has grown to become a respected name with a loyal customer base across its various independently owned locations. Each restaurant aims to deliver a unique Newk's Experience, blending delicious food with friendly, efficient service in a clean and comfortable setting. The franchise focuses on maintaining high standards that ensure guest satisfaction while providing a positive and motivating work environment for all employees.

This particular opportunity is with an independently owned Newk's Eatery franchise location, which means the franchisee is responsible for managing their own employees and tailoring their wage and benefit programs to meet local needs. The General Manager role at this location is a critical leadership position where operational success, team development, and customer satisfaction are top priorities. The Pay rate for this position is $55,000 per year, reflecting the importance of the role in driving business performance and ensuring an outstanding dining experience.

The General Manager is entrusted with overseeing the restaurant operations, including hiring, training, motivating, and developing both associate managers and hourly team members. They implement and uphold all Newk's policies, procedures, programs, and operational excellence standards to meet budgeted profit levels and sales targets. This role requires a strong leader who demonstrates the franchise's mission statement and beliefs, creating a culture of empowerment and fun while maintaining a respectful and safe workplace.

In this role, the General Manager is accountable for creating a guest-first culture, ensuring all shifts are properly staffed to exceed guest service expectations, and maintaining compliance with safety, food safety, and sanitation regulations. This includes overseeing audits and making continuous improvements to operational systems. The General Manager also manages financial aspects such as cost control to maximize profitability, executing marketing promotions, launching new product rollouts including team training and sampling, and setting and tracking sales goals.

The competencies required for success in this role include guest focus, passion for results, problem-solving and decision-making skills, interpersonal relationships, conflict management, team building, and strong business and financial acumen. The position involves physical demands such as extensive standing, exposure to kitchen conditions, lifting up to 50 pounds, and working under pressure during busy hours.

To thrive as a General Manager at this Newk's Eatery franchise, candidates should possess a high school diploma or equivalent, be at least 18 years old, and demonstrate prior restaurant, retail, or supervisory experience. Computer literacy, proficiency in Microsoft Office, and financial management skills are also important. Fluent English communication skills are required to effectively manage staff and interact with guests.

Overall, this General Manager role offers an exciting career with growth opportunities, competitive pay, flexible hours, and eligibility for medical, dental, and vision insurance benefits. Joining the Newk's Eatery team means becoming part of a passionate environment where exceptional service and teamwork are valued and celebrated. Candidates looking to advance their careers in the restaurant industry will find this role both challenging and rewarding, providing a chance to lead a dynamic team and contribute meaningfully to the success of the Newk's brand in their community.